HBO Max Reviews

Show reviews that mention
service subscription customer service customer app hbomax account hbo money phone
Filter review

Blocked on HBOMAX Website

I wanted to change my credit card preference. I'm blocked (error) from my subscription page. Since it seems impossible to contact HBO, and I can't stop payment, I cancelled my credit card.
View full review
ID
#2895326 Review #2895326 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

I need to cancel HBO MAX subscription

I don't like it*************************************************************************************
View full review
ID
#2893410 Review #2893410 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

I can't get My Macho. I have pd the fee and subscribed

It won't come up on my screen. I have paid the $7.59 please respond hello. I have paid for MY Macho and my info is CORRECT. PLEASE REPLY 207-739-**** OR 207-205-**** You have been paid and you have taken the money from bank. So what is the THE PROBLEM??? IF NOY EASE MY
View full review
ID
#2893399 Review #2893399 is a subjective opinion of poster.
Location
South Paris, Maine

Customer Service

I signed up for HBO Max hoping to increase my viewing options. This was NOT the case. I presently have Amazon Prime and Netflix and HBO Max only offers a little more. Also, I signed up for year [ I did NOT want ads ] when all I wanted to do was try it. After seeing a ad for HBO Max for 1/2 the price for 6 months [ I was only with HBO Max for about 2 weeks ] I called HBO Max to try to change my plan. They said NO due to paying for subscription through ROKU. This is something that should be fixed. Now, if I cancel HBO Max I would have to go through ROKU to get my refund. TO MANY HOOPS. Hey HBO Max, how about fixing that. Unsatisfied Customer
View full review
ID
#2892974 Review #2892974 is a subjective opinion of poster.
Location
Rocklin, California

Can't get hbomax

Signed in but unable to watch HBOMAX and still deduct $7.49 out of my account! My account information is In their system and they won't cancel it!

User's recommendation: Don't bother.!

View full review
ID
#2891814 Review #2891814 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

Not happy

Cant verify my subscription I cant get certain movies because it cant verify my subscription so Im pissed off to the my degree. And it wont let me reset my password. Keeps giving me the runaround

User's recommendation: Be careful.

View full review
ID
#2886875 Review #2886875 is a subjective opinion of poster.
Pros
  • Good movies
Cons
  • Constant errors blocking shows
  • No access to support personnel
Preferred solution
Restore service and let me restore my password
New Reviewer

*** hung up on me

Customer service rep hung up on me I didnt get the answer to my question, still cannot get into HBO and your customer service sucks

User's recommendation: Don’t use HBO customer service has.

View full review
ID
#2881097 Review #2881097 is a subjective opinion of poster.
Preferred solution
Apology

Voice-over narration nuisance

Trying for days to watch the French series Laetitia, but cannot get rid of annoying narration of action and dialogue. I understand its for people with poor visiongreat service on your partbut a true nuisance for sighted people, or at least for me. Please tell me how to turn it off. Thank you.
View full review
ID
#2880396 Review #2880396 is a subjective opinion of poster.
Location
Desert Hot Springs, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Switch account from prime to roku

I used prime to subscribe to HBO max. I am trying to switch over to using roku to subscribe. My email is the same for prime and roku so I cant get the HBO max app to work on roku because it apparently still thinks my email is in use because I used to use that email for prime. So I am paying for HBO max now on roku and cant access it. 972658**** Jack Gregory
View full review
ID
#2879578 Review #2879578 is a subjective opinion of poster.
Pros
  • Good shows and movies
  • Good entertainment and value
Cons
  • No access to support personnel
Loss
$5
Preferred solution
Deliver product or service ordered
New Reviewer

Error message on iPad Pro

When I try to open HBO max on my iPad Pro it gives me a oops something went wrong please restart HBO max app and gives me a service code: H-ec50084-e9d7-49ef-d296-****f4f602e6
View full review
ID
#2877072 Review #2877072 is a subjective opinion of poster.
Location
Harker Heights, Texas

Seevice

Now Im really passed. I never got ahold of a human being. I recently got a years subscription to HBOMAX and it always interrupts my viewings with OOPS or shuts down. Its not our internet. We have high speed and it works everywhere else. Poor customer service and delivery of product. Can this be fixed?
View full review
ID
#2874297 Review #2874297 is a subjective opinion of poster.
Location
Rio Rancho, New Mexico
New Reviewer

Having trouble streaming a specific show that's supposed to be available.

HBO Max - Having trouble streaming a specific show that's supposed to be available.
I am from Jamaica, but I am not able to stream the new season of the show Titans. I was able to stream it before the new season started but for some reason I cannot find it at all now.
View full review
ID
#2872772 Review #2872772 is a subjective opinion of poster.
Pros
  • Good shows and movies
  • Content
  • Good selections
Preferred solution
Deliver product or service ordered
many attempts at logging into hbomax with roku were insanely difficult because i used to have an hbo account. I have long since closed that account. now signed into hbo on my roku i created a password that i didn't wright down ( i Know). Banks, emails, amazon, almost...
View full review
View full review
ID
#2866695 Review #2866695 is a subjective opinion of poster.
Pros
  • Content
Cons
  • Zero support
  • Terribly ignorant support staff
Preferred solution
Domestic customer service with clear phone connections. Real interactive fixes for simple common customer problems and not sent back to the cookie cutter choices of your online menu.

Cannot log into my account, forgot password.

Tried to change password and I get message that my account cannot be found. This is ridiculous. No one to talk to ?
View full review
ID
#2865116 Review #2865116 is a subjective opinion of poster.
Location
Bakersfield, California
New Reviewer

Poor Quality

Got HBOMAX thinking it would be a great addition to the other show and movie streaming apps but its not. Ive never been able to watch HBOMAX without it buffering constantly. I have high speed internet and HULU, DISNEY PLUS, PARAMOUNT PLUS all work perfectly fine. It definitely seems to be an HBOMAX problem and because of that Ill be discontinuing my membership. Maybe Ill consider them in the future when I can actually stream the movies and shows I pay to watch each month.

User's recommendation: Never.

View full review
Featured
ID
#2862604 Review #2862604 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered