Anonymous
map-marker Chatsworth, California

Fixed typo error on account login

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Account logged out on all devices and unable to login due to typo on initial email entry. Profile was saved ! Phew! Thanks Anita. You were so kind and patient to fix all devices before hanging up.
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Anonymous
map-marker Portland, Oregon

Thought I was being signed up for 2nd hbomax account. our home ALREADY has had max for several months.

yesterday i was notified i have been given hbomax. our house ALREADY has hbo. I dont want 2 HBO max. The online roku text support was NOT helpful in any way. I tried 3x to get help. to maje sure i would NOT be charged twice for max account. Nor Would roku "support" give me a valid phone number where I could speak to live roku representative. So No support really . the entire contract was very frustrating.
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User's recommendation: if you have same issues don't waste your time

Roosevelt L Gkd

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Verified Reviewer
| map-marker Sacramento, California

Someone is bootlegging off my account

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There are some names on my account that I dont know or seen before, I have a AT&T account through my IPhone
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User's recommendation: I will recommend you

Ursa C

Impossible to unsubscribe

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It seems like a scam. Once subscribed, it looks like there is no way to unsubscribe. There is no contact only an endless chain of instructions on where to go next to submit a cancellation. But the final place to cancel subscription remains a mystery.
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Preferred solution: Cancellation of a subscription

Anonymous
map-marker North Little Rock, Arkansas

Cant connect

I'm paying for it but I can't access it. Just going to change my debit card and lose every streaming apps I don't use anymore. Can't cancel them on there apps as I can't actually reach anyone. Then reboot on apps I want.
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User's recommendation: Never lose your passwords. Then you have no access to your apps.

John V Min

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Verified Reviewer
| map-marker Bayville, New Jersey

HBO Max special for 299 a month

They offer you a 299 a month for six months but cannot get it on my TV. How ridiculous is that call Comcast and its 1599 a month. Its like I get you to look somehow but you cant get the product. Boo-boo.
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Anonymous
map-marker Napa, California

Monthly changes

Call many times and only got robots. You need a phone number for people who need to talk to someone about an issue. I didn't want and email or website, I wanted a real live person!
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Anonymous
map-marker Appleton, Wisconsin

Could not get many sports teams of interest

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Lack of sports programs we were looking for, local teams . We were expecting to be able to watch our local teams and a few other teams of interest we liked to follow
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Jonathan T Uab

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Verified Reviewer

Question about available subtitles

We want Korean Language Subtitles for Game Of Throwns. Woman was very helpful on phone, Game of Throwns has 24 languages, what gives on Korean not being available?
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Preferred solution: Korean Subtitles

Anonymous
map-marker Swansboro, North Carolina

Subscription

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I received an email for the $2.99 promotion I could not access them through their customer portal they kept sending me links to renew my password that were expired so I called and customer service could not help me gain access to the portal nor renew my subscription that I had canceled 8 months prior due to new content and I figured with them sending me an email and offer any a promotional price I'd give it another try it did not work out
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User's recommendation: I don't feel confident recommending this

Anonymous
map-marker Land O Lakes, Florida

Billing Questions

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I was charged twice for HBO Max. Representative referred my to Apple billing to resolve issue.great service
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User's recommendation: Great service

Brian M Hyo

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Verified Reviewer

You suck

I signed up for max on my downstairs tv and when i go to upstaira tv. Then i wait on hold and customer service doesn't spek *** English. All i want is to watch max. If its this much oc a problem then *** cancel it.
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Chasey Mcd
map-marker San Francisco, California

Need to set up account wont let me

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Cannot get through. Put in call back cue. Phone rang after 45 minutes robot voice said here is your call back and nobody came on the line
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User's recommendation: Don't bother

Christine F Hst

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Verified Reviewer
| map-marker Miami, Florida

H B O really sucks. Is no number to call to disconnect service.

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HBO really sucks. I no longer do my service, it's not nobody that I get called to disconnect my service. Never use a HBO again.
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Tatiyanna Sas

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Verified Reviewer
| map-marker Phoenix, Arizona

Tech is not answering my question

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!!!My movies are broadcasting in Spanish and I want to know how to change it back to English. I checked the various controls on Contour and they all indicated English, so I need verbal instructions on how to fix it. I pay extra every month to be able to speak to a tech person directly, but I lost the number and I dont know how to find it.
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