Unclaimed
HBO Max
Reviews and Complaints
1M
CLAIMED LOSSES
435
TOTAL REVIEWS
49.1K
PAGE VIEWS
3
ISSUES RESOLVED
HBO Max Net Promoter Score (NPS)
7
medium
NPS
-100
100
- 48% Promoters
- 11% Passives
- 41% Detractors
HBO Max's estimated NPS of 7 considered to be medium. 48% of users would likely recommend HBO Max to a friend or colleague.
Customer Satisfaction
HBO Max Reviews
New Reviewer
It doesn't work
It takes for ever until it comes up and when it's already on .the browser so slow soigiveupandgototv or Netflix don't get hbo
ID
Preferred solution
Fix the issue it never ends
New Reviewer
Poor quality
My reception is poor and white blockage is happening to my screen only on Hbomaxand Ive only recently received a new modem so thats not an issueits happening so often Im-considering cancelling my serviceits most unfortunate and unpleasant to pay for such poor servicecould you please assist in said matterthank youneil
ID
Location
Teaneck, New Jersey
Can't get HBO max on TV, only through ipad
Problem fixed easily. Very nice young man helped me, and spoke with no accent, which is so unusual now a days! Thank you!
User's recommendation: Yes I would.
ID
Location
Sacramento, California
My credit card is being charged double
I suspended my account because my email was hacked and when I got it fixed I didn't know that my spouse had used one email address and when I started the subscription again I just used the other email never thought that I was going to be charged for the other ones because I never used it again after I paused my subscription. My spouse got everything fixed with customer service. I would like to be refunded my money back for the last 3 months
ID
Location
Salem, Ohio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCancelation
I need a live person. The number I called got me a sex hotline. I need to cancel my service since I can no longer get it on my t.v
ID
Location
Paso Robles, California
New Reviewer
Cancel
Im want to change my payment method but you guys make it so *** difficult through a third party system which is stupid as *** and your employees have no idea how to help me change my info just jump on helping me cancel my account so fix yalls ***
User's recommendation: I recommend choosing a card and not changing it cause you’ll spend a week trying to do so.
ID
Pros
- Coo shows and movies
Cons
- Customer service will not help you not good payment
Preferred solution
Some damn info on how to change my payment info y’all are annoying with that stupid third party ***
New Reviewer
Refund
I have been trying to get a refund and cancel this service for months. And now AGAIN you are giving me the runaround. And charging me $1.00 to call you??? Anyone using HBO Max is being ripped off
ID
Location
Laguna Niguel, California
I think you have good movies
I need to cancel my service with you. Because Im doing business with Xfinity. And Im getting HBO max free for a year with them. So cancelled my service with you. Thank you 