HBO Max
Reviews and Complaints
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Verified Reviewer |
Chicago, Illinois
Resolved: *** company set on CHEATING consumer
Company fixed the issue and I have been provided with apology. 9 plus hours on the phone with Verizon . The $7 monthly savings NOT worth 9 hours getting verizon to fix the problem
Zero , GARBAGE, Worthless, *** DISHONEST, DESIGNED TO Cheat, TOTAL *** CAN'T SELL HONESTLY
Wilmette, Illinois
Duplicate Max subscriptions
Quickly corrected problem
Agent corrected duplicate account quickly and efficiently
Corrected problem that ATT and Direct TV was unable to
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour stealing from me I'm going to sue for my money back I have all the proof too
HBO Max has been taking money out of my account since July 2023 and I canceled it in June 2023. I want my money back because I just noticed and I have the bank statements to prove it. My cancellation date shows that I'm very upset.
- Idk
- Idk
Preferred solution: Full refund
User's recommendation: Don't buy max
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need help
I was being billed twice through my direct TV account by Max and the said that they could not tell for how long this was going on. They also said they would not issue a refund and that I had to take up the matter with direct T.V. There was NO WAY to cancel the service through the website went around and around in circles!!
- Good programming
- Bad website
Preferred solution: Full refund
User's recommendation: Don’t bother trying to navigate their website!!! Just call directly even if you have to be on hold for an hour. Only way to get results!
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Verified Reviewer |
Barcelona, Catalonia
Poor customer service and unable to reach technical support
Max has been down for three weeks and technical support is required. I called three weeks ago and issue not resolved.
I called Direct tv and they said max has been down for three weeks.
I need to speak to technical support to resolve the issue and to get max working again. Please call me or better yet have a representative reach me
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTV box now working properly
I have a problem with my TV box Max pro 4K, is popping up the message on screen and I try to install the application but it's keep popping this message.
come. gms global android.stop working
Preferred solution: Help about this message
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Verified Reviewer |
Offenburg, Baden-Wurttemberg
New credit card
I had to swap cards and am being pushed into a new plan. I have plans with other providers. This is ridiculous.
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Verified Reviewer |
Winston Salem, North Carolina
I've been hacked. Several people are using my account and it's all in Spanish.
my account has been hacked. People are using it, and its all in Spanish.
I tried to call, but there was no answer. No one picked up.
User's recommendation: answer the phone
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Verified ReviewerCan't log in
Still can't log in it keeps kicking me out to the beginning of log in max icon. I have the game of thrones series that I would like b to continue watching.
Preferred solution: I want to b able to log in to finish the GOT series!!!
Atlanta, Georgia
The West Wing
Contract ended before I could finish series. It ended mid-episode. I wish the company would have given warning of the end date especially within the week that it ends.
User's recommendation: Give a warning when watching series that have a contract end date approaching, so customers know they must finish it by that end date/time. I would have watched more episodes had I known it was ending then.
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Verified ReviewerFixed
I called and the customer service rep helped me get my account back up and running. For some reason it would not let me log in saying I had to many devices attached to my account even after deleting them. Once I called the rep fixed my issue and I am very satisfied.
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Verified ReviewerYour personal information will be completely exposed
If you're looking to get robbed, then go ahead and sign up with HBO Max.
Their customer support is incredibly poor.
HBOs security allowed four fraudulent accounts to charge my bank account, leading to stolen funds for five months. They lack duplicate payment source detection and enhanced authentication for payment, which allowed someone to take $442.80 from me across four fraudulent accounts over a five-month period.
I contacted HBO Max support, including both primary and advanced support, due to unusual charges on my account.
It took them an hour and a half just to ask for my credit card information.
I provided screenshots of the charges and asked Jason in "specialized support" to confirm the total amount taken. He ignored my question entirely, advised me to request a refund from my bank, and said he could only offer me a one-month refund while canceling the four accounts.
Thirty minutes later, another support agent, Steve, reviewed the case but did the exact same thing.
Now I'm left wondering if I can take legal action against HBO Max.
- Your personal information is exposed
Preferred solution: Full refund
User's recommendation: Stay very far away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMax app on TV still not working
Keeps having a box pop up saying error it's updated and so is the tv 
not sure what to do about it and yes I have called and not much help at all
Preferred solution: Price reduction
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Verified Reviewer |
Dryden, Ontario
Doesn't work on tv
Continuing to turn itself off when Dune commercial comes on can't watch anything on roku TV no phone number or customer service phone number anywhere.
Preferred solution: Fix the app
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Verified Reviewer |
Cincinnati, Ohio
Can't get access to the app and y'all have already taken my money out of my account
Pay for the service didn't get the service now I got to go to Google Play to find out what's going on but they took the money out my account and I still can't get access to Max
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