HBO Max
Reviews and Complaints
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Verified Reviewer |
Thousand Oaks, California
Customer
The reviewer tried to contact the company before posting this review.
It did take a while to get connected but the Tech was friendly knowledgable, patient. My problelm was eventually solved.
Linda Clelland
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Verified Reviewer |
Rastatt, Baden-Wurttemberg
I want to make a refund because the HBO...
The reviewer tried to contact the company before posting this review.
I want to make a refund because the HBO max subsciption was a mistake
here is my paypal
billinnummber:f055c3f4-0d01-4b0a-980d-e34e81a788fa
if you need anything else from me to declined the refund or any other information pls contact me on my phone number
Preferred solution: Full refund
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Verified ReviewerIssue with hbo trying to charge me 16.99
The reviewer tried to contact the company before posting this review.
I'm trying to download an app on my iPhone and it keeps saying that HBO is trying to charge me $16.99 and I need it to be removed so I can download my apps because I already have HBO free through my Hulu.
Preferred solution: The 16.99 that they trying to charge me
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Verified Reviewer |This person supports our platform.
Supporter |
Los Angeles, California
Resolved: I need to update my email address
The reviewer tried to contact the company before posting this review.
Company fixed the issue and I have been provided with product or service ordered. They had set me up for two accounts, one ad-free and one with ads.
I canceled the one with ads and retained the ad-free version. They argued with me at first but finally agreed to do this. Call them directly.
Their live chat is terrible. They keep repeating the same question over and over and can't understand my answers.
The person I called was able to help me quickly. I did not have success with the online chat.
It asked me the same question over and over and didn't answer my question.
All I wanted was to change my email address. It shouldn't be that hard.
User's recommendation: Call. Don't use the on line chat.
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Verified ReviewerCharges not authorized
The reviewer tried to contact the company before posting this review.
I was charge from my Apple Cash without me authorizing it I need my money back I did not authorize this payment
Preferred solution: Full refund
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Verified Reviewer |
Hayneville, Alabama
Did not try to subscribe
The reviewer tried to contact the company before posting this review.
I didn't receive the help that I was loving for, so there for I will be leaving a 1 star, I wish I could leave a half of start or no star at all
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Verified Reviewer |
Seymour, Indiana
I was charged for a year subscription that I did not authorize in july2026 here it is sept 26 and still no refund
Refund my subscription fee of 1 year because you all made sure to cancel it as it was not approved, but I was not refunded.
Preferred solution: Full refund
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Verified ReviewerRefund cancel my prescription
The reviewer tried to contact the company before posting this review.
I don't know what happened but y'all keep disconnecting me every time I check the email it get disconnected so I don't know if it's your system or not but I'm tired of calling y'all back
User's recommendation: Trying to get a refund
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Verified Reviewer |
League City, Texas
¡¡¡¡¡DICTATOR!!!!
Hbomax has too many problems with controlling how I use my subscription! They want to control where I stream and how!
Sometimes, I can't log into my account!!!
I will get 10,000 family, friends, coworkers, neighbors and social media network to cancel also. Hbomax will have regrets and a great loss in revenue!!!
- Too much control like a dictator
Preferred solution: Apology
User's recommendation: Stream with Netflix or Amazon with NO Control.
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Verified Reviewer |
East Hartford, Connecticut
Scam charges
The reviewer tried to contact the company before posting this review.
The call was choppy, and they hung up on me; nothing got accomplished. I literally had one debit card that got charged ten times from this company.
I closed that debit card, got a new debit card, and within a week, I got charged three more times from the same company, HBO Max. They have no information on my name whatsoever.
Preferred solution: Full refund
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Verified Reviewer |
Norristown, Pennsylvania
Issue signing in
The reviewer tried to contact the company before posting this review.
Telling me to delete the app and reinstall did nothing with the issue .
The help line is useless with this
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Verified Reviewer |
Laguna Woods, California
I am being prevented from canceling my subscription
The reviewer tried to contact the company before posting this review.
I enjoy HBOMAX. However, the fact I am being prevented from canceling so I can get it on DirectTV makes me think it is not worth getting ever again!!s
- Good programs
- Deliberate prevention of cancellation
Preferred solution: A cancellation of my subscription!!!
User's recommendation: Stay away from HBOMAX
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Verified ReviewerTrying to get my subscription back on I already paid
The reviewer tried to contact the company before posting this review.
It's ok I have to call my googl play get refunded I paid twice last month I think that's what there doing now again but other she very helpful
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Verified ReviewerToo low volume
- - Customer service blames user, HBO's fixed 5.1 sound causes low laptop volume, the user will buy a Bluetooth speaker and seeks reimbursement details.
Not the first time I've called. I keep being told by your customer service team that it's my fault. Not in direct words. But that's the overview.
I found the answer to why HBO volume is so low. HBO has 5.1 Dolby sound and it's set and cannot be changed. Most new laptops come with small speakers, thus causing the audio to be almost non-existent. I found this out with no help from HBO.
So I'm going to buy a Bluetooth speaker. Please supply me with the address to HBO for reimbursement. It's HBO's fault I have to buy this.
This could be easily fixed by HBO by offering an on/off switch for your audio.
It's such an easy fix for HBO. That's how much HBO actually cares.
- Great movies
- Could easily fix the issue chooses not to
Preferred solution: Apology
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Verified Reviewer |
Sacramento, California
Great customer service
The reviewer tried to contact the company before posting this review.
My tech was very helpful,
She walked me through my freezing problem, and she stayed on line till the problem was solved.
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"Most new laptops have small speakers". It's not the size, but the quality. If streaming was important, you need to spend more on a laptop that has dedicated audio specs.
HBO owes you nothing. It's your laptop that is junk.