HBO Max Phone Numbers and Emails

Toll-Free Number:

  • (855) 442-6629
Send Message

Customer Service:

  • (800) 796-1616


  • (833) 967-7829
    Privacy Inquiries
  • (833) 778-9212

HBO Max Emails:

Customer Service
Customer Service - Brazil, Customer Service - Caribbean, Customer Service - Mexico, Customer Service - United States
Press Inquiries
Claim Your Business

How to Contact HBO Max Customer Service?

Most Popular Number:

(855) 442-6629
Total calls: 11 668 Issues resolved: 531 Last call: Jun 4, 2023

What Is HBO Max Contact Phone Number?

The company provides technical support via phone as well, all you have to do is dial the HBO Max contact number (855) 442-6629, the HBO Max contact number, and press the key on your demand. There are several reasons why you might want to communicate with HBO Max customer service.

Call them if you have trouble with your password, activation, cancellation, payments, or maybe you want to delete your account. Talking to clients on the phone can help company representatives understand users’ interactions with the service better.

How to Contact HBO Max by Email?

The company has dedicated HBO Max email addresses for all questions you may have. The business recommends for users from the USA send a detailed email to Use when you are in Mexico, for Brazil, and for Caribbean customers. For press inquiries try

Explain your question or issue in detail in your email. Include your contact information so the HBO Max customer support representative knows where to reach you.

Does HBO Max Customer Service Have a Live Chat?

You can access the HBO Max live chat either through a web browser or mobile app. Please do it after reading the detailed instructions in the troubleshooting section on the Help page.

If you still have questions, keep in touch with the assistant through HBO Max chat. After you’ve selected the “Chat” button, you will navigate to write a message to the company. This way, you will be directed to the person responsible for customer care. Consider that it is available Mon-Fri: 10:00 - 00:00 and Sat-Sun: 12:00 - 20:00.

What Is HBO Max on Social Media?

Finally, if you are having issues and cannot use other HBO Max customer service contact approaches, you can reach them via social media. Type @HBOMax in the search bar to find them on Facebook, Instagram, Twitter, Pinterest, Linkedin, and Youtube. Keep in mind that contacting HBO Max here won't usually result in a conversation.

The company maintains an active social media presence. Manage to start a dialogue with an HBO Max customer service employee, you are likely to receive either a confirmation that your problem is being worked on or instruction to use the HBO Max Help center.

Contact Information

HBO Max Website:

HBO Max Help Center:

Corporate Office Address:

30 Hudson Yards
New York, New York 10001
United States

Other Info (opening hours):

Other Locations:

1099 Stewart St,


Washington 98101

300 New Hwy,


New York 11788

2500 Broadway,

Santa Monica,

California 90404

Mailing Address:

Privacy Office

4000 Warner Blvd., Bldg. 160,

Burbank, CA 91522

HBO Max Customer Service Reviews

2.5 / 5
Great help it must work

Login trouble with HBO MAX great help.. customer service rep was very helpful and resolved the issue User's recommendation: Get it

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Diane D Qzf
Subscription cancellation issue

I did reach customer service and was able to get my free subscription canceled. I had to do it conference call with my TV provider and the lady that took care...

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How Good is HBO Max's Customer Service?

Carlos S Vck
Carlos S Vck
Feels Disappointed | Jun 03, 2023

since the name change i can't get the channel because it's asking for a password that i no longer remember. Trying to get a new one just takes me in circles. will be cancelling service this week.
was told someone would email me 2 days ago to fix the problem, haven't received any emails

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Keano Ert
Keano Ert
Feels Satisfied | Jun 02, 2023

Very professional!

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Joseph A Pje
Joseph A Pje
Feels Satisfied | Jun 01, 2023

Problem solved

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Mayo Xgc
Mayo Xgc
Feels Disappointed | May 31, 2023

I was charged for HBO on the 11th of May and my account was turned off the 23rd. I paid to have it reinstated, so I think a partial refund would be fair to request. C# 1083****
Thank you

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Cedar Urg
Cedar Urg
Feels Disappointed | May 31, 2023

Not happy problem unresolved.

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Morrigan Raw
Morrigan Raw
Feels Disappointed | May 31, 2023

Service was ok. But still don't see my shows in the Continue Watching que.

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Summary of HBO Max Customer Service Calls

06:12 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call HBO Max?

Account Question:

  • “Doesn't recognize my email or password”
  • “I have and account and can't dign in.”
  • “Sign in”

Activation/ Cancellation Question:

  • “Trying to cancel”
  • “Renewing my subscription”
  • “Cancel membership”

Payments and Charges Question:

  • “Billing”
  • “Overbilling”
  • “I have hbo and use to get hbo max for free, now that you changed to MAX. Is MAX still free or is there a separate charge for it?”

Product/ Service Question:

  • “It's not working”
  • “Not working”
  • “Won't work”

Staff Question:

  • “Need to speak to customer service”
  • “Get prices for service”
  • “Service stops and starts”

Request for Information Question:

  • “Questions about change over from HBO max to max”
  • “Need to speak with a customer service”
  • “I need help downloading MAX”

Refund Question:

  • “Refund”
  • “Refund of money”
  • “Refund if possible”

Cards Question:

  • “New credit card infirmation”
  • “I need to change my credit card number”
  • “Trying to add new credit card and cancel old one”

Website/ Application Question:

  • “App not working”
  • “Trying to get help signing up, website is worthless.”
  • “App”

Shipping and Delivery Question:

  • “I can't get the hbo max off my tv screen”
  • “Did not receive full service of plan paid for”
  • “I downloaded HBOMAX watched shut tv off. Went back 2 hours later and it's asking me to download again?”

Return/ Replace Question:

  • “Changing card info”
  • “Issue with language changing”
  • “Still have ads after changing my plan to no afs”

Employment Question:

  • “Becoming a member”
  • “I get paid on the first of every month When is my payment due?”

Other Question:

  • “I'm paying for add free but still seeing adds”
  • “No picture”
  • “Subscription won't change”

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