Contact HBO Max Customer Service
HBO Max Phone Numbers and Emails
Toll-Free Number:
-
(855) 442-6629
Legal:
-
(833) 967-7829Privacy Inquiries
-
(833) 778-9212
HBO Max Emails:
How to Contact HBO Max Customer Service?
Most Popular Number:
| Total calls: 43 725 | Issues resolved: 1 748 | Last call: May 21, 2025 |
HBO Max Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
HBO Max Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call HBO Max is 8554426629. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 86% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as HBO Max may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
HBO Max Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call HBO Max is 8554426629. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 86% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as HBO Max may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call HBO Max mainly because of account, activation/ cancellation, payments and charges.
17% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact HBO Max is support@hbomax.com. 80% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
HBO Max Website:
HBO Max Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
1099 Stewart St,
Seattle,
Washington 98101
300 New Hwy,
Hauppauge,
New York 11788
2500 Broadway,
Santa Monica,
California 90404
Mailing Address:
Privacy Office
4000 Warner Blvd., Bldg. 160,
Burbank, CA 91522
HBO Max Customer Service Reviews
Terrible service. Unable to help with the live sports such as the NBA games I used to be able to watch with HBO Max app but have been unable to watch with this subscription through Verizons perk. Garbage service.
*** IS THE BEST WORD THAT CAN DESCRIBE HBO SERVICE!!!IF I COULD GET IN TOUCH WITH THEM I WOULD SERIOUSLY CONSIDER RUNNING THERE PROGRAMING FOR THEM SO PEOPLE WOULD ENJOY SOME MOVIES WORTH WHILE WATCHING. IF YOUR INTERESTED IN ME DOING WHAT IM WRITING ABOUT YOU HAVE MY EMAIL SEND ME A TEXT.
How Good is HBO Max's Customer Service?
Summary of HBO Max Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call HBO Max?
Account Question:
- “My account has been hacked and I can’t get back into it”
- “Can't verify subscription error message”
- “Verify subscription”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Subscribe”
- “To cancel”
Payments and Charges Question:
- “Billing”
- “I made payment and I still can't watch”
- “I was charged 7000+ rupees by hbo max and I don't know why”
Product/ Service Question:
- “Not working”
- “Connecting to hbomax”
- “I switched my internet provider”
Request for Information Question:
- “I want to know about why I’m billed 180$.”
- “Already receiving threats on my life due to the documentary about me scheduled for 6/1 release. I wish to speak to your legal division.”
- “Help with sign in and password”
Staff Question:
- “Duplicate service”
- “Max/hbo streaming service doesn’t work”
- “Non service”
Refund Question:
- “Refund”
- “Refund for max”
- “Refund due to selecting a different bundle plan”
Return/ Replace Question:
- “To change my subscription add to it”
- “To change email”
- “Change my subscription”
Website/ Application Question:
- “App not working”
- “Can not download the app”
- “Dumb ahh app won’t let me log in !!!”
Cards Question:
- “Card problems”
- “Recent card was canceled. Have new Visa card number.”
- “I want to see if you can use visa gift cards to pay for hbo if billed through roku”
Shipping and Delivery Question:
- “Sports package”
- “Check bundle package had with att but”
- “Upgrade to afforble package stream game”
Employment Question:
- “Job max doesn’t work”
- “Becoming a member”
- “I get paid on the first of every month When is my payment due?”
Other Question:
- “Cannot get signed in anymore”
- “Tv dark on max the Brutalist and all shiws”
- “Check servics”
Compare HBO Max Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
