Contact HBO Max Customer Service
HBO Max Phone Numbers and Emails
Toll-Free Number:
-
(855) 442-6629
Legal:
-
(833) 967-7829Privacy Inquiries
-
(833) 778-9212
HBO Max Emails:
Contact Information
HBO Max Website:
HBO Max Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
1099 Stewart St,
Seattle,
Washington 98101
300 New Hwy,
Hauppauge,
New York 11788
2500 Broadway,
Santa Monica,
California 90404
Mailing Address:
Privacy Office
4000 Warner Blvd., Bldg. 160,
Burbank, CA 91522
HBO Max Customer Service Reviews
The HBO Max app was glitched on every single show. I tried to watch it started within two minutes of time of play.
What I did was uninstall the app, then reinstall the app, and that seems to have fixed the issue. I am satisfied with the results and the very nice customer service woman I spoke to.
Couldn't sign in on phone and I had to call customer service and the representative was very helpful
I couldnt get MAX on my TVs. Only on my IPad.
The customer service reps were very helpful and patient. It took a couple of days before I could get MAX on my TV.
How Good is HBO Max's Customer Service?
Summary of HBO Max Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call HBO Max?
Account Question:
- “Can't download and sign into max”
- “Cant sign into my account”
- “I doesn't let me log in but all my information is correct”
Activation/ Cancellation Question:
- “Cancel ESPN”
- “Cancellation”
- “Subscribe”
Payments and Charges Question:
- “Overcharged and hung up on”
- “Charge”
- “Charged my card without my approval”
Product/ Service Question:
- “Max not working”
- “Trouble connecting”
- “Won't work”
Request for Information Question:
- “Help with cancelling”
- “Help with subscription”
- “Need help resubscribing”
Staff Question:
- “Upgrade service”
- “Customer service”
- “I want to talk to a rep regarding streaming services”
Refund Question:
- “Refund”
- “Want a refund to my bank account.Max App doesn't have NFL”
- “Refund request”
Cards Question:
- “Will not take my card”
- “Charging card”
- “Card on file”
Return/ Replace Question:
- “Husband passed. Change account.”
- “Change”
- “Someone is in my profie changing things”
Website/ Application Question:
- “Difficulty signing into new Max site”
- “App”
- “App problems”
Shipping and Delivery Question:
- “Trying to get the Black Friday deal.”
- “My CNN Beta streaming is not working”
- “Where is the show fear the walking dead”
Employment Question:
- “Becoming a member”
- “I get paid on the first of every month When is my payment due?”
Other Question:
- “Can't get max”
- “Help.hbomax.com”
- “Programming problem”
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