Contact HBO Max Customer Service
HBO Max Phone Numbers and Emails
Toll-Free Number:
-
(855) 442-6629
Customer Service:
-
(800) 796-1616Spanish
Legal:
-
(833) 967-7829Privacy Inquiries
-
(833) 778-9212
HBO Max Emails:
Customer Service
Customer Service - Brazil, Customer Service - Caribbean, Customer Service - Mexico, Customer Service - United States
Media
Press Inquiries
Contact Information
HBO Max Website:
HBO Max Help Center:
Corporate Office Address:
HBO Max
30 Hudson Yards
New York,
New York
10001
United States
Other Info (opening hours):
Other Locations:
1099 Stewart St,
Seattle,
Washington 98101
300 New Hwy,
Hauppauge,
New York 11788
2500 Broadway,
Santa Monica,
California 90404
Mailing Address:
Privacy Office
4000 Warner Blvd., Bldg. 160,
Burbank, CA 91522
How Good is HBO Max's Customer Service?
Summary of HBO Max Customer Service Calls
21.7K
TOTAL
CALLS
CALLS
05:56
AVG CALL
DURATION
DURATION
16%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call HBO Max?
Account Question:
- “Not letting me sign in”
- “Subscription paused”
- “Sign in issues”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Can't renew my account”
- “Reactivate service”
Payments and Charges Question:
- “Billing inquiry”
- “Because I'm being charged twice”
- “2 hbomax and different payments”
Product/ Service Question:
- “Not working”
- “Can't get Max to work i just moved”
- “Cant access”
Request for Information Question:
- “Need help signing in or connecting accounts”
- “I need help with my account”
- “How many can watch hbomax”
Staff Question:
- “Service issues”
- “Streaming service”
- “I do need max service”
Refund Question:
- “Refund for subscription”
- “Refund”
- “Refund request”
Cards Question:
- “Someone place an ordered with credit card without my consent”
- “No max on tv. New credit card”
- “Change credit card number”
Return/ Replace Question:
- “I change my email”
- “Trying to change my password”
- “I need to change my credit card number”
Website/ Application Question:
- “App not working”
- “App”
- “Difficulty signing into new Max site”
Shipping and Delivery Question:
- “Where is max rep at Tulsa state fair”
- “Package”
- “Where is studio ghibli”
Employment Question:
- “Becoming a member”
- “I get paid on the first of every month When is my payment due?”
Other Question:
- “No puedo activar max”
- “My movies play in Spanish want English”
- “Patment”
Compare HBO Max To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
HBO Max