Contact HBO Max Customer Service
HBO Max Phone Numbers and Emails
Toll-Free Number:
-
(855) 442-6629
Customer Service:
-
(800) 796-1616Spanish
Legal:
-
(833) 967-7829Privacy Inquiries
-
(833) 778-9212
HBO Max Emails:
Customer Service
Customer Service - Brazil, Customer Service - Caribbean, Customer Service - Mexico, Customer Service - United States
Media
Press Inquiries
Contact Information
HBO Max Website:
HBO Max Help Center:
Corporate Office Address:
HBO Max
30 Hudson Yards
New York,
New York
10001
United States
Other Info (opening hours):
Other Locations:
1099 Stewart St,
Seattle,
Washington 98101
300 New Hwy,
Hauppauge,
New York 11788
2500 Broadway,
Santa Monica,
California 90404
Mailing Address:
Privacy Office
4000 Warner Blvd., Bldg. 160,
Burbank, CA 91522
How Good is HBO Max's Customer Service?
Summary of HBO Max Customer Service Calls
14.2K
TOTAL
CALLS
CALLS
06:12
AVG CALL
DURATION
DURATION
15%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call HBO Max?
Account Question:
- “Doesn't recognize my email or password”
- “I have and account and can't dign in.”
- “Sign in”
Activation/ Cancellation Question:
- “Trying to cancel”
- “Renewing my subscription”
- “Cancel membership”
Payments and Charges Question:
- “Billing”
- “Overbilling”
- “I have hbo and use to get hbo max for free, now that you changed to MAX. Is MAX still free or is there a separate charge for it?”
Product/ Service Question:
- “It's not working”
- “Not working”
- “Won't work”
Staff Question:
- “Need to speak to customer service”
- “Get prices for service”
- “Service stops and starts”
Request for Information Question:
- “Questions about change over from HBO max to max”
- “Need to speak with a customer service”
- “I need help downloading MAX”
Refund Question:
- “Refund”
- “Refund of money”
- “Refund if possible”
Cards Question:
- “New credit card infirmation”
- “I need to change my credit card number”
- “Trying to add new credit card and cancel old one”
Website/ Application Question:
- “App not working”
- “Trying to get help signing up, website is worthless.”
- “App”
Shipping and Delivery Question:
- “I can't get the hbo max off my tv screen”
- “Did not receive full service of plan paid for”
- “I downloaded HBOMAX watched shut tv off. Went back 2 hours later and it's asking me to download again?”
Return/ Replace Question:
- “Changing card info”
- “Issue with language changing”
- “Still have ads after changing my plan to no afs”
Employment Question:
- “Becoming a member”
- “I get paid on the first of every month When is my payment due?”
Other Question:
- “I'm paying for add free but still seeing adds”
- “No picture”
- “Subscription won't change”
Compare HBO Max To
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HBO Max