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Contact HBO Max Customer Service

HBO Max Phone Numbers and Emails

Toll-Free Number:

  • (855) 442-6629
Call customer service
Send Message

Legal:

  • (833) 967-7829
    Privacy Inquiries
  • (833) 778-9212

HBO Max Emails:

Customer Service
Customer Service - Brazil, Customer Service - Caribbean, Customer Service - Mexico
Media
Press Inquiries
support@hbomax.com
Customer Service - United States
Is this your business?

How to Contact HBO Max Customer Service?

Most Popular Number:

(855) 442-6629
Total calls: 43 725 Issues resolved: 1 748 Last call: May 21, 2025
author avatar
PissedConsumer Reporter

The company provides technical support via phone as well, all you have to do is dial the HBO Max contact number (855) 442-6629, the HBO Max contact number, and press the key on your demand. There are several reasons why you might want to communicate with HBO Max customer service.

Call them if you have trouble with your password, activation, cancellation, payments, or maybe you want to delete your account. Talking to clients on the phone can help company representatives understand users’ interactions with the service better.

The company has dedicated HBO Max email addresses for all questions you may have. The business recommends for users from the USA send a detailed email to support@hbomax.com. Use soporte@hbomax.com when you are in Mexico, suporte@hbomax.com for Brazil, and supportca@hbomax.com for Caribbean customers. For press inquiries try hbomaxreleases@warnermediagroup.com.

Explain your question or issue in detail in your email. Include your contact information so the HBO Max customer support representative knows where to reach you.

You can access the HBO Max live chat either through a web browser or mobile app. Please do it after reading the detailed instructions in the troubleshooting section on the Help page.

If you still have questions, keep in touch with the assistant through HBO Max chat. After you’ve selected the “Chat” button, you will navigate to write a message to the company. This way, you will be directed to the person responsible for customer care. Consider that it is available Mon-Fri: 10:00 - 00:00 and Sat-Sun: 12:00 - 20:00.

Finally, if you are having issues and cannot use other HBO Max customer service contact approaches, you can reach them via social media. Type @HBOMax in the search bar to find them on Facebook, Instagram, Twitter, Pinterest, Linkedin, and Youtube. Keep in mind that contacting HBO Max here won't usually result in a conversation.

The company maintains an active social media presence. Manage to start a dialogue with an HBO Max customer service employee, you are likely to receive either a confirmation that your problem is being worked on or instruction to use the HBO Max Help center.

HBO Max Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • HBO Max Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call HBO Max is 8554426629. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 86% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as HBO Max may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

HBO Max Website:

HBO Max Help Center:

Corporate Office Address:

HBO Max
30 Hudson Yards
New York, New York 10001
United States

Other Info (opening hours):

Other Locations:

1099 Stewart St,

Seattle,

Washington 98101


300 New Hwy,

Hauppauge,

New York 11788


2500 Broadway,

Santa Monica,

California 90404



Mailing Address:

Privacy Office

4000 Warner Blvd., Bldg. 160,

Burbank, CA 91522

More contact details

HBO Max Customer Service Reviews

2.4 / 5
Poor
Gerrald Eqk
HBO Max - Review in Media category from Hamburg, Hamburg
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Terrible service. Unable to help with the live sports such as the NBA games I used to be able to watch with HBO Max app but have been unable to watch with this subscription through Verizons perk. Garbage service.

George H Wvb
This is BS

I asked if I could pay for HBO and I couldn't due to the fact I couldn't use the website.b I still am unable to get HBO

Matilyn Qkh
CRAP MOVIES,ALOT OF THEM ARE 40 PLUS YEARS OLD.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

*** IS THE BEST WORD THAT CAN DESCRIBE HBO SERVICE!!!IF I COULD GET IN TOUCH WITH THEM I WOULD SERIOUSLY CONSIDER RUNNING THERE PROGRAMING FOR THEM SO PEOPLE WOULD ENJOY SOME MOVIES WORTH WHILE WATCHING. IF YOUR INTERESTED IN ME DOING WHAT IM WRITING ABOUT YOU HAVE MY EMAIL SEND ME A TEXT.

Hensley Czi
Issues not resolved yet. We are working on it. Has to do with credit card being compromised in November and obtaining new credit card with new number. HBO unable to charge December bill to old card

OK so far. Issues still not totally resolved.

All other streaming services are through Direct TV. Want to move HBO Max to same.

How Good is HBO Max's Customer Service?

Deon Irb
Deon Irb
Feels Satisfied | Apr 26, 2025

good experience

Read full quote
Jaid Kkv
Jaid Kkv
Feels Disappointed | Apr 20, 2025

Phone call conversation was disconnected by hbo/Max customercservice twice

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Charles K Iky
Charles K Iky
Feels Disappointed | Apr 16, 2025

Never talked to anyone! In a chat session the person responding was polite but had little understanding of MAX or what the problem was, that I was experiencing.

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Diondre Yic
Diondre Yic
Feels Disappointed | Apr 10, 2025

Kept trying to troubleshoot my end of the connection when it was something on their end of the connect. Complete waste of time. Still haven't been able to watch my program...

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Allen N Kns
Allen N Kns
Feels Disappointed | Mar 30, 2025

They refunded the money and canceled my service as requested.

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Linnette Oye
Linnette Oye
Feels Disappointed | Mar 23, 2025

too many people couldn't restart HBO/Max. I have spent 8-10 hours unresolved and made a separate trip to Xfinity store in Dublin CA.....no resolution...store employee and store manager couldn't. Store manager stated something is wrong with your company....I agree!

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Summary of HBO Max Customer Service Calls

49.1K TOTAL
CALLS
07:05 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call HBO Max?

Account Question:

  • “My account has been hacked and I can’t get back into it”
  • “Can't verify subscription error message”
  • “Verify subscription”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Subscribe”
  • “To cancel”

Payments and Charges Question:

  • “Billing”
  • “I made payment and I still can't watch”
  • “I was charged 7000+ rupees by hbo max and I don't know why”

Product/ Service Question:

  • “Not working”
  • “Connecting to hbomax”
  • “I switched my internet provider”

Request for Information Question:

  • “I want to know about why I’m billed 180$.”
  • “Already receiving threats on my life due to the documentary about me scheduled for 6/1 release. I wish to speak to your legal division.”
  • “Help with sign in and password”

Staff Question:

  • “Duplicate service”
  • “Max/hbo streaming service doesn’t work”
  • “Non service”

Refund Question:

  • “Refund”
  • “Refund for max”
  • “Refund due to selecting a different bundle plan”

Return/ Replace Question:

  • “To change my subscription add to it”
  • “To change email”
  • “Change my subscription”

Website/ Application Question:

  • “App not working”
  • “Can not download the app”
  • “Dumb ahh app won’t let me log in !!!”

Cards Question:

  • “Card problems”
  • “Recent card was canceled. Have new Visa card number.”
  • “I want to see if you can use visa gift cards to pay for hbo if billed through roku”

Shipping and Delivery Question:

  • “Sports package”
  • “Check bundle package had with att but”
  • “Upgrade to afforble package stream game”

Employment Question:

  • “Job max doesn’t work”
  • “Becoming a member”
  • “I get paid on the first of every month When is my payment due?”

Other Question:

  • “Cannot get signed in anymore”
  • “Tv dark on max the Brutalist and all shiws”
  • “Check servics”

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