HBO Max Phone Numbers and Emails

Customer Service:

  • (855) 442-6629

HBO Max Emails:

Customer Service
Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries

HBO Max Contact Information

HBO Max Website:

HBO Max Online Chat:

Corporate Office Address:

30 Hudson Yards
New York, New York 10001
United States

Other Info (opening hours):

Mailing Address:

Legal Department

4000 Warner Blvd., Bldg. 160

Burbank, CA 91522

Other Location:

1099 Stewart St,

Seattle, WA 98101

300 New Hwy,

Hauppauge, NY 11788

2500 Broadway,

Santa Monica, CA 90404

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HBO Max Rating Based on 61 Reviews

Rating details

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Price Affordability
Style and Design
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Rating stats

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Summary of HBO Max Customer Service Calls

05:24 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call HBO Max Customer Service?

Account Question:

  • “Cannot sign in”
  • “I have two accounts by mistake”
  • “Been paying for two accounts”

Activation/ Cancellation Question:

  • “Unable to renew my subscription”
  • “To cancel my hbo max”
  • “Want to cancel my service”

Payments and Charges Question:

  • “Payment issues”
  • “I'm trying to pay my bill so my daughter can watch hbomax”
  • “Payment”

Product/ Service Question:

  • “Not working”
  • “Is not working and i already pay”
  • “I can't get HBO max to work on my roku”

Request for Information Question:

  • “Question about bundle account”
  • “Can I use and stream HBO Max on all my devices”
  • “To check on my subscription”

Staff Question:

  • “My service isn't working”
  • “Cus my service still going in and out fir a month! The only app that's ding this”
  • “Need to speak to customer service”

Refund Question:

  • “Refund”
  • “I want my refund back on my cash app card”
  • “RefundA refund”

Cards Question:

  • “Change card # on account”
  • “It wan Let me choose a plan and put my card info in”
  • “Somebody used my card and wasn't supposed to”

Return/ Replace Question:

  • “Changing card info”
  • “Mis understood offer to change plans. I thought by changing from current plan I would be charged 109.99 a year. But email stated I would be. Charged 149.99 a year the sane amount I already was paying.”
  • “Changing account from Prime”

Shipping and Delivery Question:

  • “Cuz I was having problems setting up my HBO Max and you guys are supposed to call me yesterday and I never received a call back”
  • “I was told that i can get the yearly plan ad free for a 109 dollats and i was trying to get that deal”
  • “We're trying to get the movie malignant”

Website/ Application Question:

  • “Site works less than a Biden supporter”

Other Question:

  • “Because my channel want play the movies”
  • “Restore purchase”
  • “Can't get hbomax”


HBO Max Pros and Cons

Pros: Good shows and movies, Content, Good movies, Good selections, Good entertainment and value

Cons: Zero support, Terribly ignorant support staff, No access to support personnel, Difficult to sign up, Charged and got no service

HBO Max reviews and complaints

HBO Max is ranked 131 out of 730 in Media category

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