Contact HBO Max Customer Service
HBO Max Phone Numbers and Emails
Toll-Free Number:
-
(855) 442-6629
Legal:
-
(833) 967-7829Privacy Inquiries
-
(833) 778-9212
HBO Max Emails:
Customer Service
Customer Service - Brazil, Customer Service - Caribbean, Customer Service - Mexico, Customer Service - United States
Media
Press Inquiries
Contact Information
HBO Max Website:
HBO Max Help Center:
Corporate Office Address:
HBO Max
30 Hudson Yards
New York,
New York
10001
United States
Other Info (opening hours):
Other Locations:
1099 Stewart St,
Seattle,
Washington 98101
300 New Hwy,
Hauppauge,
New York 11788
2500 Broadway,
Santa Monica,
California 90404
Mailing Address:
Privacy Office
4000 Warner Blvd., Bldg. 160,
Burbank, CA 91522
How Good is HBO Max's Customer Service?
Summary of HBO Max Customer Service Calls
25.4K
TOTAL
CALLS
CALLS
05:31
AVG CALL
DURATION
DURATION
15%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call HBO Max?
Account Question:
- “Can't download and sign into max”
- “Cant sign into my account”
- “I doesn't let me log in but all my information is correct”
Activation/ Cancellation Question:
- “Cancel ESPN”
- “Cancellation”
- “Subscribe”
Payments and Charges Question:
- “Overcharged and hung up on”
- “Charge”
- “Charged my card without my approval”
Product/ Service Question:
- “Max not working”
- “Trouble connecting”
- “Won't work”
Request for Information Question:
- “Help with cancelling”
- “Help with subscription”
- “Need help resubscribing”
Staff Question:
- “Upgrade service”
- “Customer service”
- “I want to talk to a rep regarding streaming services”
Refund Question:
- “Refund”
- “Want a refund to my bank account.Max App doesn't have NFL”
- “Refund request”
Cards Question:
- “Will not take my card”
- “Charging card”
- “Card on file”
Return/ Replace Question:
- “Husband passed. Change account.”
- “Change”
- “Someone is in my profie changing things”
Website/ Application Question:
- “Difficulty signing into new Max site”
- “App”
- “App problems”
Shipping and Delivery Question:
- “Trying to get the Black Friday deal.”
- “My CNN Beta streaming is not working”
- “Where is the show fear the walking dead”
Employment Question:
- “Becoming a member”
- “I get paid on the first of every month When is my payment due?”
Other Question:
- “Can't get max”
- “Help.hbomax.com”
- “Programming problem”
Compare HBO Max To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
HBO Max