HBO Max Phone Numbers and Emails

Toll-Free Number:

  • (855) 442-6629
Send Message

Customer Service:

  • (800) 796-1616


  • (833) 967-7829
    Privacy Inquiries
  • (833) 778-9212

HBO Max Emails:

Customer Service
Customer Service - Brazil, Customer Service - Caribbean, Customer Service - Mexico, Customer Service - United States
Press Inquiries
Is this your business?

How to Contact HBO Max Customer Service?

Most Popular Number:

(855) 442-6629
Total calls: 17 316 Issues resolved: 832 Last call: Sep 30, 2023

What Is HBO Max Contact Phone Number?

The company provides technical support via phone as well, all you have to do is dial the HBO Max contact number (855) 442-6629, the HBO Max contact number, and press the key on your demand. There are several reasons why you might want to communicate with HBO Max customer service.

Call them if you have trouble with your password, activation, cancellation, payments, or maybe you want to delete your account. Talking to clients on the phone can help company representatives understand users’ interactions with the service better.

How to Contact HBO Max by Email?

The company has dedicated HBO Max email addresses for all questions you may have. The business recommends for users from the USA send a detailed email to Use when you are in Mexico, for Brazil, and for Caribbean customers. For press inquiries try

Explain your question or issue in detail in your email. Include your contact information so the HBO Max customer support representative knows where to reach you.

Does HBO Max Customer Service Have a Live Chat?

You can access the HBO Max live chat either through a web browser or mobile app. Please do it after reading the detailed instructions in the troubleshooting section on the Help page.

If you still have questions, keep in touch with the assistant through HBO Max chat. After you’ve selected the “Chat” button, you will navigate to write a message to the company. This way, you will be directed to the person responsible for customer care. Consider that it is available Mon-Fri: 10:00 - 00:00 and Sat-Sun: 12:00 - 20:00.

What Is HBO Max on Social Media?

Finally, if you are having issues and cannot use other HBO Max customer service contact approaches, you can reach them via social media. Type @HBOMax in the search bar to find them on Facebook, Instagram, Twitter, Pinterest, Linkedin, and Youtube. Keep in mind that contacting HBO Max here won't usually result in a conversation.

The company maintains an active social media presence. Manage to start a dialogue with an HBO Max customer service employee, you are likely to receive either a confirmation that your problem is being worked on or instruction to use the HBO Max Help center.

Contact Information

HBO Max Website:

HBO Max Help Center:

Corporate Office Address:

30 Hudson Yards
New York, New York 10001
United States

Other Info (opening hours):

Other Locations:

1099 Stewart St,


Washington 98101

300 New Hwy,


New York 11788

2500 Broadway,

Santa Monica,

California 90404

Mailing Address:

Privacy Office

4000 Warner Blvd., Bldg. 160,

Burbank, CA 91522

More contact details

HBO Max Customer Service Reviews

2.4 / 5
Terrible horrible customer service billing and access HBO Max

Double-billed three months in a row, started when they changed from HBO-whatever to MAX. Took two months of emailing to get refunded for the three...

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I had some connection issues at first.

I couldnt get MAX on my TVs. Only on my IPad. The customer service reps were very helpful and patient. It took a couple of days before I could get MAX on my TV.

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How Good is HBO Max's Customer Service?

Maiya Rqj
Maiya Rqj
Feels Disappointed | Sep 27, 2023


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Soleil Iqf
Soleil Iqf
Feels Disappointed | Sep 27, 2023

No way to call them because number given is an incorrect number

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Dominga Mep
Dominga Mep
Feels Disappointed | Sep 26, 2023

The rep did good

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Daneille Pmk
Daneille Pmk
Feels Satisfied | Sep 24, 2023

To slow called twice

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Avinash Bid
Avinash Bid
Feels Disappointed | Sep 20, 2023


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Chanler Obx
Chanler Obx
Feels Satisfied | Sep 20, 2023

I don’t trust an email anymore so I always call the actual company to verify.

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Summary of HBO Max Customer Service Calls

05:56 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call HBO Max?

Account Question:

  • “Not letting me sign in”
  • “Subscription paused”
  • “Sign in issues”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Can't renew my account”
  • “Reactivate service”

Payments and Charges Question:

  • “Billing inquiry”
  • “Because I'm being charged twice”
  • “2 hbomax and different payments”

Product/ Service Question:

  • “Not working”
  • “Can't get Max to work i just moved”
  • “Cant access”

Request for Information Question:

  • “Need help signing in or connecting accounts”
  • “I need help with my account”
  • “How many can watch hbomax”

Staff Question:

  • “Service issues”
  • “Streaming service”
  • “I do need max service”

Refund Question:

  • “Refund for subscription”
  • “Refund”
  • “Refund request”

Cards Question:

  • “Someone place an ordered with credit card without my consent”
  • “No max on tv. New credit card”
  • “Change credit card number”

Return/ Replace Question:

  • “I change my email”
  • “Trying to change my password”
  • “I need to change my credit card number”

Website/ Application Question:

  • “App not working”
  • “App”
  • “Difficulty signing into new Max site”

Shipping and Delivery Question:

  • “Where is max rep at Tulsa state fair”
  • “Package”
  • “Where is studio ghibli”

Employment Question:

  • “Becoming a member”
  • “I get paid on the first of every month When is my payment due?”

Other Question:

  • “No puedo activar max”
  • “My movies play in Spanish want English”
  • “Patment”

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