HBO Max Phone Numbers and Emails

Toll-Free Number:

  • (855) 442-6629
Send Message

Customer Service:

  • (800) 796-1616


  • (833) 967-7829
    Privacy Inquiries
  • (833) 778-9212

HBO Max Emails:

Customer Service
Customer Service - Brazil, Customer Service - Caribbean, Customer Service - Mexico, Customer Service - United States
Press Inquiries
Claim Your Business

How to Contact HBO Max Customer Service?

Most Popular Number:

(855) 442-6629
Total calls: 8 169 Issues resolved: 346 Last call: Mar 29, 2023

What Is HBO Max Contact Phone Number?

The company provides technical support via phone as well, all you have to do is dial the HBO Max contact number (855) 442-6629, the HBO Max contact number, and press the key on your demand. There are several reasons why you might want to communicate with HBO Max customer service.

Call them if you have trouble with your password, activation, cancellation, payments, or maybe you want to delete your account. Talking to clients on the phone can help company representatives understand users’ interactions with the service better.

How to Contact HBO Max by Email?

The company has dedicated HBO Max email addresses for all questions you may have. The business recommends for users from the USA send a detailed email to Use when you are in Mexico, for Brazil, and for Caribbean customers. For press inquiries try

Explain your question or issue in detail in your email. Include your contact information so the HBO Max customer support representative knows where to reach you.

Does HBO Max Customer Service Have a Live Chat?

You can access the HBO Max live chat either through a web browser or mobile app. Please do it after reading the detailed instructions in the troubleshooting section on the Help page.

If you still have questions, keep in touch with the assistant through HBO Max chat. After you’ve selected the “Chat” button, you will navigate to write a message to the company. This way, you will be directed to the person responsible for customer care. Consider that it is available Mon-Fri: 10:00 - 00:00 and Sat-Sun: 12:00 - 20:00.

What Is HBO Max on Social Media?

Finally, if you are having issues and cannot use other HBO Max customer service contact approaches, you can reach them via social media. Type @HBOMax in the search bar to find them on Facebook, Instagram, Twitter, Pinterest, Linkedin, and Youtube. Keep in mind that contacting HBO Max here won't usually result in a conversation.

The company maintains an active social media presence. Manage to start a dialogue with an HBO Max customer service employee, you are likely to receive either a confirmation that your problem is being worked on or instruction to use the HBO Max Help center.

Contact Information

HBO Max Website:

HBO Max Help Center:

Corporate Office Address:

30 Hudson Yards
New York, New York 10001
United States

Other Info (opening hours):

Other Locations:

1099 Stewart St,


Washington 98101

300 New Hwy,


New York 11788

2500 Broadway,

Santa Monica,

California 90404

Mailing Address:

Privacy Office

4000 Warner Blvd., Bldg. 160,

Burbank, CA 91522

HBO Max Customer Service Reviews

2.1 / 5
No service

Called customer service. Guy was very nice and claimed he would prioritize my issue, he asked for my email and then nothing happened. Im paying for the service...

Read full review
Michael G Npd
Helpful service

HBO MAX. Signed me out and the customer service rep was very helpful getting it back to streaming. If this server takes anymore of my time with the same...

Read full review

Summary of HBO Max Customer Service Calls

06:50 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call HBO Max?

Account Question:

  • “It won't let me sign in”
  • “Can't reset password”
  • “Can't get in my account”

Activation/ Cancellation Question:

  • “Cancel account”
  • “To cancel subscription.”
  • “That's all subscription cancel subscription”

Payments and Charges Question:

  • “Payment”
  • “I signed out and I still was billed”
  • “Debit card charges”

Product/ Service Question:

  • “My HBOmax app isn't working on my playstation 4”
  • “HBO not working”
  • “Can't connect to tv”

Staff Question:

  • “No service”
  • “Service stop working”
  • “My service isn't working.and it's complimentary with my Wi-Fi service through AT&T”

Request for Information Question:

  • “How do I sync my HBO with my daughter's”
  • “Need help with hooking up HBO MAX to my TV”
  • “To check on my subscription”

Refund Question:

  • “Refund”
  • “I want a refund”
  • “For refund”

Cards Question:

  • “Credit card”
  • “Credit card payment”
  • “Change card payment”

Website/ Application Question:

  • “App not working”
  • “Annoying website”
  • “Website not working”

Return/ Replace Question:

  • “Changing banking information”
  • “Changing providers”
  • “On demand is changing me to watch hbo max”

Shipping and Delivery Question:

  • “Not coming up”
  • “I never received HBO on my phone”
  • “No matter what I do I can't get the Spanish off of my television for more than one show”

Employment Question:

  • “Becoming a member”
  • “I get paid on the first of every month When is my payment due?”

Other Question:

  • “Need to update my hbomax because i got my number changed”
  • “HBO max wont play”
  • “Trying to watch HBO Max on my TV”


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HBO Max is ranked 128 out of 1395 in Media category

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