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Contact HBO Max Customer Service

How to Reach a Person at HBO Max

Verified Contact Information

Toll-Free Number:

  • 1-855-442-6629
    Open 24/7
Call Now
Send Message

Legal:

  • 1-833-967-7829
    Privacy Inquiries
  • 1-833-778-9212

Customer Service:

suporte@hbomax.com
Customer Service - Brazil
supportca@hbomax.com
Customer Service - Caribbean

Media:

hbomaxreleases@warnermediagroup.com
Press Inquiries
soporte@hbomax.com
Customer Service - Mexico
support@hbomax.com
Customer Service - United States

HBO Max Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular HBO Max Phone Number
1 (855) 442-6629
Average Hold Time
00:01:29
Average Calls duration
7 minutes
Most Popular HBO Max Email Address
support@hbomax.com
HBO Max Live Agent Availability
34% of callers successfully reach a real person
Issue Resolution Rate
Low (19% reported full resolution)
View full overview

How to Contact HBO Max Customer Service?

The company provides technical support via phone as well, all you have to do is dial the HBO Max contact number (855) 442-6629, the HBO Max contact number, and press the key on your demand. There are several reasons why you might want to communicate with HBO Max customer service.
Call them if you have trouble with your password, activation, cancellation, payments, or maybe you want to delete your account,or need help with subscription management. Talking to clients on the phone can help company technical support representatives understand users’ interactions with the service better.

The company has dedicated HBO Max email addresses for all questions you may have. The business recommends for users from the USA send a detailed email to support@hbomax.com. Use soporte@hbomax.com when you are in Mexico, suporte@hbomax.com for Brazil, and supportca@hbomax.com for Caribbean customers. For press inquiries try hbomaxreleases@warnermediagroup.com.
Explain your question or issue in detail in your email. Include your contact information so the HBO Max customer support representative knows where to reach you.

You can access the HBO Max live chat either through a web browser or mobile app. Please do it after reading the detailed instructions in the troubleshooting section on the Help page.To reach the HBO Max customer service agent via chat, follow these steps:

  • Visit the HBO Max website.
  • Navigate to the Help Center page.
  • Click the Contact Us button in the bottom right corner of the screen.
  • Select the topic of your inquiry from the list or type your question to initiate the chat session with the virtual assistant.
  • Request to connect you with a live HBO Max support agent if you still have questions.


This way, you will be directed to the live person responsible for customer care. Consider that it is available Mon-Fri: 10:00 - 00:00 and Sat-Sun: 12:00 - 20:00.

Finally, if you are having issues and cannot use other HBO Max customer service contact approaches, you can reach them via social media. Type @HBOMax in the search bar to find them on Facebook, Instagram, Twitter, Pinterest, Linkedin, and Youtube. Keep in mind that contacting HBO Max here won't usually result in a conversation.
The company maintains an active social media presence. Manage to start a dialogue with an HBO Max customer service employee, you are likely to receive either a confirmation that your problem is being worked on or instruction to use the HBO Max Help center.

PissedConsumer Club

Contact Information

HBO Max Website:

HBO Max Help Center:

Corporate Office Address:

HBO Max
30 Hudson Yards
New York, New York 10001
United States

Other Info (opening hours):

Other Locations:

1099 Stewart St,

Seattle,

Washington 98101


300 New Hwy,

Hauppauge,

New York 11788


2500 Broadway,

Santa Monica,

California 90404



Mailing Address:

Privacy Office

4000 Warner Blvd., Bldg. 160,

Burbank, CA 91522

More contact details

How Customers Rate HBO Max Support?

4.5 / 5
Good

Based on 65.6K calls to HBO Max customer support through PissedConsumer.com and 569 survey responses.

Total Calls
65.6K
Avg Call Duration
07:02
Issues Resolved
19%

Why Customers Call HBO Max?

Top Reasons of Customers Calls

  • Account 26%
  • Customer Inquiries & Issues 15%
  • Activation/ Cancellation 14%
  • Payments and Charges 13%
  • Product/ Service 12%
  • Request for Information 7%
  • Staff 4%
  • Streaming Services 2%
  • Return/ Replace 2%
  • Website/ Application 2%
  • Refund 2%
  • Cards <1%
  • Shipping and Delivery <1%
  • Employment <1%
  • Fraud & Security Issues <1%
  • Claims & Legal Issues <1%
  • Phone & Devices <1%
  • Questions About an Order <1%

Account

26%
  • "Logging in with my provide"
  • "Login in provider"
  • "I can't log in."

Customer Inquiries & Issues

15%
  • "Signing in"
  • "Statements"
  • "I have a problem getting into my zhbo app"

Activation/ Cancellation

14%
  • "Activate account"
  • "Can't activate"
  • "Cancel membership"

Payments and Charges

13%
  • "Payment update"
  • "Im being billed for a subscription that I'm not using"
  • "Had the hbo max bundle and been getting charged separately."

Product/ Service

12%
  • "complaint"
  • "Show pauses and glitches each time it goes to commercial, I have to go back to home page and start over. I have an Amazon fire tv"
  • "Not working"

Request for Information

7%
  • "Inquiry"
  • "Can't figure out how to set up my tv from my wireless carrier"
  • "question if Live sports is part of Our pacagek"

Staff

4%
  • "Not receiving my service"
  • "Trying to set up new service"
  • "My service is not working"

Streaming Services

2%
  • "I can't get all the channels on my tv"
  • "HBO Max Disney Hulu bundle setup problems"
  • "Streaming"

Return/ Replace

2%
  • "Change payment method"
  • "Change email"
  • "*** change"

Website/ Application

2%
  • "Can't get Oma's to download"
  • "Can't install hbomax on tv"
  • "App won't open on lg tv"

Refund

2%
  • "Refund"
  • "Sunscription refund"
  • "I ordered hbomax to watch fiba world cup, it has NO SOUND. i want a refund."

Cards

<1%
  • "Payed using my card for bundle but declined my card to install the apps after I paid for service"
  • "My bank card was charged and I don't have an account"
  • "I have entered my debt card number three times and it tells me to wait, "this could take a few minutes. I waited nine minutes and nothing."

Shipping and Delivery

<1%
  • "Add espn to my package"
  • "add sports package"
  • "My boyfriend is trying to get the free trial on his phone and we need help"

Employment

<1%
  • "I needs actinge job"
  • "Job max doesn't work"
  • "Becoming a member"

Fraud & Security Issues

<1%
  • "Hacked"
  • "Possible scam"
  • "Security"

Claims & Legal Issues

<1%
  • "Legal"
  • "Claim"

Phone & Devices

<1%
  • "New phone"
  • "Lost phone"

Questions About an Order

<1%
  • "my order"

Compare HBO Max Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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