HBO Max Reviews
HBO Max Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HBO Max reviews show a 2.5 star rating from 716 reviews, 46% would recommend, and consumers are mostly dissatisfied with the service and subscriptions.
Key Takeaways for Future Customers
- Expect good content; reviewers cite strong shows and movies.
- Be cautious with billing and subscriptions and verify charges.
- Many seek refunds and report difficulty resolving issues.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing, unauthorized charges, and refund delays.
- Poor customer service and hard-to-complete sign up or cancellation processes.
- Occasional streaming and login problems.
Positive Feedback
Users praise content variety and some helpful support reps who resolved technical issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HBO Max reviews show a 2.5 star rating from 716 reviews, 46% would recommend, and consumers are mostly dissatisfied with the service and subscriptions.
Key Takeaways for Future Customers
- Expect good content; reviewers cite strong shows and movies.
- Be cautious with billing and subscriptions and verify charges.
- Many seek refunds and report difficulty resolving issues.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing, unauthorized charges, and refund delays.
- Poor customer service and hard-to-complete sign up or cancellation processes.
- Occasional streaming and login problems.
Positive Feedback
Users praise content variety and some helpful support reps who resolved technical issues.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Did not try to subscribe
I didn't receive the help that I was loving for, so there for I will be leaving a 1 star, I wish I could leave a half of start or no star at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe fact that I was charged that amount and then when I get reimbursed, I don’t get reimbursed my taxes which is over a dollar and some change as petty as it may seem to a million dollar company
So far my situation has not been resolved and I’m highly disappointed. I most likely am never gonna use HBO Max again and I’m gonna inform everyone Possibly about my situation of course it is up to them whether they want to use the platform or not, but if I was able to right nowI would go out front of their place of business and protest because it is ridiculous because I’m such a small person it is really not too much that I can do at once it would be a long drawn out process they don’t feel as though they have to respond or do anything which is F-$&(@ up because if it wasn’t for people like me LOYAL CUSTOMERS, THEY WOULDN’T EVEN HAVE A BUSINESS BUT TRUST AND BELIEVE YOU ME WHAT GOES AROUND COMES AROUND AND TRUST AND BELIEVE THEY WILL GET THEIRS.
THIS IS WHY YOU HAVE PEOPLE GETTING KILLED BECAUSE THEY DON’T LISTEN TO PEOPLE THAT THEY AFFECT IN A NEGATIVE WAY THEY JUST STEPPED ON THEM AND KEEP MOVING. OF COURSE I WOULDN’T BE THE ONE TO DO IT BECAUSE I HAVE A FAMILY I HAVE KIDS BUT IT WILL BE SOMEONE ELSE THAT THEY AFFECT IN A NEGATIVE WAY AND IT’LL HAPPEN TO THEM ALL BECAUSE THEY ARE PETTY. A MULTI BILLION DOLLAR BUSINESS THAT. F-(&$ OVER SOMEONE AND DON’T GIVE 2 CENTS ABOUT THAT PERSON THEY FORGET THAT IF IT WASN’T FOR PEOPLE LIKE METHEY WOULDN’T EVEN BE ABLE TO BE WHERE THEY ARE TODAY.
SO THAT’S WHY I SAY THEY WILL GET THEIRS.
WHAT GOES UP MUST COME DOWN ESPECIALLY WHEN YOU FORGET HOW YOU GOT THERE SO YOU CAN GO AHEAD AND KEEP IGNORING MY REVIEW YOU CAN GO AHEAD AND KEEP IGNORING MY COMPLAINT. I AM A CHILD OF GOD AND HE DOES NOT LIKE IT WHEN YOU MESS OVER OR GET OVER ON HIS CHILDREN!!!!!!!!!
well, for starters I talked to an agent and she tried to do everything except for reimburse me for something I didn’t even purchase so once she canceled the subscription and reimbursed me she canceled the HBO subscription that I had to pay for again so once I told her, I know you didn’t cancel my HBO subscription she SAY HELLO, HELLO, HELLO like she couldn’t hear me and I told her I know you hear me you *** up so now you’re trying to act like there’s a malfunction with the phone, but all of this is being recorded and you know you’re in the wrong there’s no reason that I should have had to endure all of that. After.being a faithful customer for well over five years I believe I am well, due some free subscriptions reimbursement and all probably some more stuff because I’ve been a loyal customer for well over five years and you don’t have your agent do that to customers. I was very very disappointed in that ladies conduct as well as HBO Max For charging me for something that I did not request and their agent for going all around the fact that I was requesting to cancel those other subscriptions and then she cancel the subscription that I was initially talking about she knew I didn’t want that subscription cancled.
Then I had to pay again and it charged me $11 something and it went through that time. I want to be reimbursed for my $14 and such.
- Pros are you get to stream movies
- Causing your payment to malfunction
- There is a computer on the other end
Preferred solution: I would like to get the money that I did not get which is the Taxes that I was not refunded as well as a free subscription for my pain and suffering.....
User's recommendation: Be cautious BE VERY CAUTIOUS of how you spend your money
I did notsubscribe HBO Max with Roku Channel an I didn't know after the 7 days it charge 109.00.i don't want this an the card don't belong to the person that subscribed it ..an Starz on Roku channel
I didn't ask for these channels. My nephew went on these channels, subscribed to them, and somehow my card number was in there.
I don't want this Starz on Roku channel and HBO Max on Roku channel; it needs to be stopped on both. One has been on here for a day and he just subscribed to the second one.
Preferred solution: Stop these subscriptions before it charge my card immediately
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Problems with account and logging in
Not allowing me to log into my own account. Logged out and couldn't still, even using a verification code.
It's saying it isn't my account. I need this fixed.
- I have a lot of horror movies i can watch
- Account issues
Preferred solution: Problem fixed and monthly bill reduced for days I can’t watch
Need more access
I can't get on my Facebook or others due to a poor connection, or something. I really need my password to get to my Ancestry, and also my spectrum.
Please. 846 Taco Burrito, love you so long.
Ye having a hygiene fest, ma boy? @!$%#%&*^×+=÷/_<>[]?
100 symbols
Kjhd4t590ihgd,_&/46[*__6=×226****>*^**%÷Great
User's recommendation: Great Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Trying to see why your billing me
the person sucks and I can't get pass this point until you get 100 symbols who *** cares this *** is stupid
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Want to cancel
Company fixed the issue and I have been provided with partial refund. I cancelled HBO.
Don’t get it! Have Disney now & love it.
Want to cancel the account, please, ASAP. Doesn't work properly and I want to cancel. Want to cancel, please confirm.
- Get sound & no picture
Preferred solution: Full refund
User's recommendation: No
$200 refund
- - Flight canceled by the airline on Feb 9, 2026.
- - Rebooking incurred $200 for extra luggage.
- - No reimbursement or clear refund provided.
My flight with Turkish Airlines Ref: URWT8K, Ticket # ***, on February 9, 2026, with three luggage allowance was partially cancelled by Turkish Airlines due to operational issues.
-I made two calls to Turkish Airlines and they informed me I have 30 days to choose another flight.
-Turkish Airlines cancelled my entire flight on Feb 9, 2026, after filing my complaint they claimed they couldnt find my phone conversations with their personnel.
-After sending them my phone-logs they claimed I cancelled the reservation via internet
-Turkish Airlines never provided evidence that I cancelled the flight or the reason why I would do such thing.-Christain, Turkish Airlines personnel at ***, admitted that flight was canceled by Turkish Airlines.I had to book another flight and had to pay $200 for extra luggage
Turkish Airlines never reimbursed me the $200 for extra luggage. I have filed several complaints for the refund on the extra luggage but they refused to accept the faults. I have attached all the documents to support my claim, *** have Turkish Airlines to refund me the $200, and accept the misrepresentations by their staff.
User's recommendation: Turkish Airline staff will misinform you and won’t return your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue with hbo trying to charge me 16.99
I'm trying to download an app on my iPhone and it keeps saying that HBO is trying to charge me $16.99 and I need it to be removed so I can download my apps because I already have HBO free through my Hulu.
Preferred solution: The 16.99 that they trying to charge me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
Supporter |Resolved: I need to update my email address
Company fixed the issue and I have been provided with product or service ordered. They had set me up for two accounts, one ad-free and one with ads.
I canceled the one with ads and retained the ad-free version. They argued with me at first but finally agreed to do this. Call them directly.
Their live chat is terrible. They keep repeating the same question over and over and can't understand my answers.
The person I called was able to help me quickly. I did not have success with the online chat.
It asked me the same question over and over and didn't answer my question.
All I wanted was to change my email address. It shouldn't be that hard.
User's recommendation: Call. Don't use the on line chat.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges not authorized
I was charge from my Apple Cash without me authorizing it I need my money back I did not authorize this payment
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I was charged for a year subscription that I did not authorize in july2026 here it is sept 26 and still no refund
Refund my subscription fee of 1 year because you all made sure to cancel it as it was not approved, but I was not refunded.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Difficulty being accepted for HBO FREE SERVICE THROUGH SPECTRUM
Must wait for husband to come home to complete sign in. He is currently unavailable
The account is listed with my husband's email. We were not able to complete the subscription because it would not accept my email address, even though my phone number was listed on the account.
- Streaming movies on demand
- Difficulty logging in screen continues in loop asking same questions over
Preferred solution: Deliver product or service ordered
User's recommendation: Allow the other person on the account to log in for technical support
Media Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund cancel my prescription
I don't know what happened but y'all keep disconnecting me every time I check the email it get disconnected so I don't know if it's your system or not but I'm tired of calling y'all back
User's recommendation: Trying to get a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |¡¡¡¡¡DICTATOR!!!!
Hbomax has too many problems with controlling how I use my subscription! They want to control where I stream and how!
Sometimes, I can't log into my account!!!
I will get 10,000 family, friends, coworkers, neighbors and social media network to cancel also. Hbomax will have regrets and a great loss in revenue!!!
- Too much control like a dictator
Preferred solution: Apology
User's recommendation: Stream with Netflix or Amazon with NO Control.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Scam charges
The call was choppy, and they hung up on me; nothing got accomplished. I literally had one debit card that got charged ten times from this company.
I closed that debit card, got a new debit card, and within a week, I got charged three more times from the same company, HBO Max. They have no information on my name whatsoever.
Preferred solution: Full refund
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