Kathryn J Whb

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#5144403 
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Fiona and Cake won’t play

4.0
every time I try to watch an episode of Fiona and cake on my account it will only play up until the second ad, and then the show will not play the ad or proceed playing no matter what I do or if I restart the app or the episode. Even using a different persons account through my account, it doesnt work
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Pros:
  • Fast loading
  • Good media
  • Great service

Preferred solution: Hopefully be able to fix the issue so i can watch fionna and cake. just really wanna watch the show

User's recommendation: Love HBO! just having some issues with this show

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Helpful
Tyler M Ggv

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 Verified Reviewer | map-marker Milwaukee, Wisconsin
#5091541 
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Billing problems

1.0
HBO Max - Billing problems
HBO Max - Billing problems
HBO Max - Billing problems
HBO Max - Billing problems
HBO Max - Billing problems
So I have been a long time customer of hbo max And have always had no problems with auto pay until Recently When I have Gotten payment Decline emails stating that a payment would not go through So I contacted customer service where I was given no help whatsoever on the issue. They just said that it had to be google or my bank. So I contacted my bank and my bank said It must be hbo max So I call back h b o max customer service And once again they could do nothing for me. I went shopping and my card worked fine. I paid other bills today and the card works fine. Hbo max would not accept a payment over the phone With my card. I believe It is their app that has the issues Because my card has worked everywhere else for everything else...rr
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Pros:
  • Some of the content is good
Cons:
  • Customer service is horrible and a lot of the shows are terrible

Preferred solution: Apology

User's recommendation: Their are many other streaming services better than max and cheaper with better selections...

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Helpful
Fernando J Omy

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#4541425 
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Over charged bill

1.0
HBO Max - Over charged bill
HBO Max - Over charged bill
HBO Max - Over charged bill
HBO Max - Over charged bill
HBO Max - Over charged bill
I was subscribed to hbo max I never approve of for $30 for three payments that I never authorized never got my money back
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Loss:
$30

Preferred solution: Full refund

User's recommendation: Be truthful an don’t lie saying I will get a refund

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Helpful
Rosa O Kss

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#5122544 
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Cancellation

1.3