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HBO Max

HBO Max

www.hbomax.com
What is your customer experience with HBO Max?

HBO Max Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • HBO Max has 2.6 star rating based on 448 customer reviews. Consumers are mostly neutral.

  • 49% of users would likely recommend HBO Max to a friend or colleague.

  • Rating Distribution
  • Pros: Good movies, Good shows and movies, Content.
    Cons: Zero support, Difficult to sign up, Charged and got no service.

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Media from reviews

HBO Max - Being double billed
HBO Max - Being double billed - Image 2HBO Max - TV box now working properlyHBO Max - Your stealing from me I'm going to sue for my money back I have all the proof...HBO Max - PaymentHBO Max - Won't let me renew my subscriptionHBO Max - Fjmoreno6789@***.com
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Top HBO Max Reviews

Positive Review

"Subscription cancellation"

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I was not able to cancel my subscription online via website or app, simply there is no option to unsubscribe only to change your plan. However, after calling...

Critical Review

"HBO Max - Review in Media category from Hamburg, Hamburg"

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Terrible service. Unable to help with the live sports such as the NBA games I used to be able to watch with HBO Max app but have been unable to watch with this...

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daryl w Gkb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brisbane, Queensland

Useless

Nothing happen useless. They passed me to foxtel and foxtel passed it again to them they are so rude

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Katrina C Pcp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I accidentally hung up on my call - the previous one was about the "auto-skip" skipping the last part of many episodes. For example the friends s. 4 ep. 9 and 10.

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I have watched plenty of shows on HBO Max, and I often notice (I didn't write it down every time, so I have forgotten many of the shows/episodes where this happens) that the last part of a lot of episodes on a few shows get cut off by the auto-skip function. This means that the last dialog, which often concludes entire episodes, gets interrupted with the start of the next episode.

I spoke to customer service, naming the episodes and shows I could remember, and was told that this would be looked at and hopefully resolved. :)

View full review

Preferred solution: I don't personally want anything, but I would like it if this fault was fixed within the app. :)

User's recommendation: Don't hang up in the middle of the call. :)

Gerrald Eqk
map-marker Hamburg, Hamburg

HBO Max - Review in Media category from Hamburg, Hamburg

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Terrible service. Unable to help with the live sports such as the NBA games I used to be able to watch with HBO Max app but have been unable to watch with this subscription through Verizons perk. Garbage service.

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Brecht V Xef

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nuremberg, Bavaria

Adds keep playing for etrnaty

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Very good shows but what does it matter when thé adds keep on playing i waited for 10 minutes and they kept playing. Very bad for a big Company i am disappointed.

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Pros:
  • Good shows
Cons:
  • Adds keep playing

Preferred solution: Price reduction

User's recommendation: Don't buy hbo

Shaquil Ixs
map-marker Seattle, Washington

Cancel subscription

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When I first signed up the service it was decent. Over time service got progressively worse.

Overpriced is not worth service.

Everytime I would try and watch anything it would either continuously buffer, and get message error with this program or the screen would be green screen with the sound of what I was trying to watch.

When I went to cancel my subscription extremely frustrating talking to someone who DID NOT speak proper English, constantly having to repeat myself! Just as bad as having to press 1 for English.

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User's recommendation: Don't purchase a subscription that is Overpriced and does not properly work!

Kathrene Xoi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Billing. Questions

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You charged me twice the customer service is missing the personal touch. I really want to please talk to someone in charge

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User's recommendation: Check your account

Anneka Zoe
map-marker Manvel, Texas

Didn’t even complete the call

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Didnt fix the issue and disconnected or maybe hung up. Very disappointing. Not expected to see this from the company

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Anonymous
map-marker Butte, Montana

I subscribed to this streaming app to specifically watch The Cleaning Lady from FOX television. You have the first two seasons and I am unable to stream it. I googled it to see if it was on and it sa.

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I cant get any fn help!!! I have called several times to NO AVAIL!!! Please help me find my viewing choices I NEED SOME CUSTOMER SERVICE AND SUPPORT TO FIND MY PROGRAM THAT I SPECIFICALLY AQUIRED THIS STREAMING APP FOR!!!

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User's recommendation: Don’t do this app

George H Wvb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Louis, Missouri

This is BS

I asked if I could pay for HBO and I couldn't due to the fact I couldn't use the website.b I still am unable to get HBO

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Antionette B Ciq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to get max on my TV

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Contains 1 confidential file for company representatives

Assist with connecting tv to max after subscription payment was made. Unable to contact customer service without payment of a dollar fee

View full review
Loss:
$17
Cons:
  • Poor customer service

Preferred solution: Full refund

Shimon K Eaj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't login to watch MAX

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I has a MAX account. Since I switched to Fios and signed up to the Netflix / MAX bundle, MAX is not active.

Verizon claims that it is active on their side.

MAX claimes otherwise. They both pointing fingers to each other and neither tech support can't figure out the problem.

View full review

Preferred solution: Get the service active

User's recommendation: If your current service works, don't switch.

Zelpha Nby
map-marker Willmar, Minnesota

To cancel subscription

She canceled my membership for me and helped me reset my password in order to still stream until a certain date

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User's recommendation: Highly would recommend

Resolved
Hensley Czi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jefferson City, Missouri

Resolved: Issues not resolved yet. We are working on it. Has to do with credit card being compromised in November and obtaining new credit card with new number. HBO unable to charge December bill to old card

Updated by user Jan 10, 2025

Company fixed the issue and I have been provided with apology. After an hour on the phone.

W t back to GO and started out on my own. Resolve the issue In 15 minutes.

Original review Jan 03, 2025

OK so far. Issues still not totally resolved.

All other streaming services are through Direct TV. Want to move HBO Max to same.

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Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Anonymous
map-marker Choctaw, Oklahoma

Being double billed

HBO Max - Being double billed
HBO Max - Being double billed - Image 2

For at least the past 7 months I have paid both Roku and Max for subscription without getting help or a refund for overpayment

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Matilyn Qkh
map-marker Towson, Maryland

CRAP MOVIES,ALOT OF THEM ARE 40 PLUS YEARS OLD.

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*** IS THE BEST WORD THAT CAN DESCRIBE HBO SERVICE!!!IF I COULD GET IN TOUCH WITH THEM I WOULD SERIOUSLY CONSIDER RUNNING THERE PROGRAMING FOR THEM SO PEOPLE WOULD ENJOY SOME MOVIES WORTH WHILE WATCHING. IF YOUR INTERESTED IN ME DOING WHAT IM WRITING ABOUT YOU HAVE MY EMAIL SEND ME A TEXT.

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Saska P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ho Chi Minh City, Ho Chi Minh

Subscription cancellation

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I was not able to cancel my subscription online via website or app, simply there is no option to unsubscribe only to change your plan. However, after calling them directly they immediately responded to my request and I even received email confirmation that service will be cancelled for upcoming month while I was on the phone with a representative.

I am yet to see if there is still going to be charge on my card or not, but I will be able to despite with my bank if its happen, since I have email confirmation about subscription cancellation.

Representative was very nice kind and helpful. Recommendation for HBO just add option for subscription cancellation in the app it will save everyone time and people would be more open to sign up because they would know they can cancel it any time with several clicks.

View full review

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