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HBO Max

HBO Max Reviews

www.hbomax.com
What is your customer experience with HBO Max?

HBO Max Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

HBO Max reviews show a 2.5 star rating from 716 reviews, 46% would recommend, and consumers are mostly dissatisfied with the service and subscriptions.

Key Takeaways for Future Customers

  • Expect good content; reviewers cite strong shows and movies.
  • Be cautious with billing and subscriptions and verify charges.
  • Many seek refunds and report difficulty resolving issues.

Negative Feedback / Risk Areas

  • Recurring customer complaints about billing, unauthorized charges, and refund delays.
  • Poor customer service and hard-to-complete sign up or cancellation processes.
  • Occasional streaming and login problems.

Positive Feedback

Users praise content variety and some helpful support reps who resolved technical issues.

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Nathalie Hkp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hayneville, Alabama

Did not try to subscribe

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I didn't receive the help that I was loving for, so there for I will be leaving a 1 star, I wish I could leave a half of start or no star at all

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Latanya K Whd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The fact that I was charged that amount and then when I get reimbursed, I don’t get reimbursed my taxes which is over a dollar and some change as petty as it may seem to a million dollar company

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Updated by user Sep 11, 2026

So far my situation has not been resolved and I’m highly disappointed. I most likely am never gonna use HBO Max again and I’m gonna inform everyone Possibly about my situation of course it is up to them whether they want to use the platform or not, but if I was able to right nowI would go out front of their place of business and protest because it is ridiculous because I’m such a small person it is really not too much that I can do at once it would be a long drawn out process they don’t feel as though they have to respond or do anything which is F-$&(@ up because if it wasn’t for people like me LOYAL CUSTOMERS, THEY WOULDN’T EVEN HAVE A BUSINESS BUT TRUST AND BELIEVE YOU ME WHAT GOES AROUND COMES AROUND AND TRUST AND BELIEVE THEY WILL GET THEIRS.

THIS IS WHY YOU HAVE PEOPLE GETTING KILLED BECAUSE THEY DON’T LISTEN TO PEOPLE THAT THEY AFFECT IN A NEGATIVE WAY THEY JUST STEPPED ON THEM AND KEEP MOVING. OF COURSE I WOULDN’T BE THE ONE TO DO IT BECAUSE I HAVE A FAMILY I HAVE KIDS BUT IT WILL BE SOMEONE ELSE THAT THEY AFFECT IN A NEGATIVE WAY AND IT’LL HAPPEN TO THEM ALL BECAUSE THEY ARE PETTY. A MULTI BILLION DOLLAR BUSINESS THAT. F-(&$ OVER SOMEONE AND DON’T GIVE 2 CENTS ABOUT THAT PERSON THEY FORGET THAT IF IT WASN’T FOR PEOPLE LIKE METHEY WOULDN’T EVEN BE ABLE TO BE WHERE THEY ARE TODAY.

SO THAT’S WHY I SAY THEY WILL GET THEIRS.

WHAT GOES UP MUST COME DOWN ESPECIALLY WHEN YOU FORGET HOW YOU GOT THERE SO YOU CAN GO AHEAD AND KEEP IGNORING MY REVIEW YOU CAN GO AHEAD AND KEEP IGNORING MY COMPLAINT. I AM A CHILD OF GOD AND HE DOES NOT LIKE IT WHEN YOU MESS OVER OR GET OVER ON HIS CHILDREN!!!!!!!!!

Updated by user Sep 07, 2026

well, for starters I talked to an agent and she tried to do everything except for reimburse me for something I didn’t even purchase so once she canceled the subscription and reimbursed me she canceled the HBO subscription that I had to pay for again so once I told her, I know you didn’t cancel my HBO subscription she SAY HELLO, HELLO, HELLO like she couldn’t hear me and I told her I know you hear me you *** up so now you’re trying to act like there’s a malfunction with the phone, but all of this is being recorded and you know you’re in the wrong there’s no reason that I should have had to endure all of that. After.being a faithful customer for well over five years I believe I am well, due some free subscriptions reimbursement and all probably some more stuff because I’ve been a loyal customer for well over five years and you don’t have your agent do that to customers. I was very very disappointed in that ladies conduct as well as HBO Max For charging me for something that I did not request and their agent for going all around the fact that I was requesting to cancel those other subscriptions and then she cancel the subscription that I was initially talking about she knew I didn’t want that subscription cancled.

Original review Sep 07, 2026
I paid my subscription and it charged me $14 and some change. Then it charged me $11 something, but that didn't go through.

Then I had to pay again and it charged me $11 something and it went through that time. I want to be reimbursed for my $14 and such.
Loss:
$5000
Pros:
  • Pros are you get to stream movies
Cons:
  • Causing your payment to malfunction
  • There is a computer on the other end

Preferred solution: I would like to get the money that I did not get which is the Taxes that I was not refunded as well as a free subscription for my pain and suffering.....

User's recommendation: Be cautious BE VERY CAUTIOUS of how you spend your money

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1 comment
Guest

Hood

Kisha V Dpv
map-marker Roswell, Georgia

I did notsubscribe HBO Max with Roku Channel an I didn't know after the 7 days it charge 109.00.i don't want this an the card don't belong to the person that subscribed it ..an Starz on Roku channel

I did notsubscribe HBO Max with Roku Channel an I didn't know after the 7 days it charge...
I did notsubscribe HBO Max with Roku Channel an I didn't know after the 7 days... - Image 2

I didn't ask for these channels. My nephew went on these channels, subscribed to them, and somehow my card number was in there.

I don't want this Starz on Roku channel and HBO Max on Roku channel; it needs to be stopped on both. One has been on here for a day and he just subscribed to the second one.

Preferred solution: Stop these subscriptions before it charge my card immediately

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Alicia G Tsa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Charles, Louisiana

Problems with account and logging in

HBO Max - Problems with account and logging in

Not allowing me to log into my own account. Logged out and couldn't still, even using a verification code.

It's saying it isn't my account. I need this fixed.

Pros:
  • I have a lot of horror movies i can watch
Cons:
  • Account issues

Preferred solution: Problem fixed and monthly bill reduced for days I can’t watch

View full review
Murphy Wrr
map-marker Ashburn, Virginia

Need more access

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HBO Max - Need more access

I can't get on my Facebook or others due to a poor connection, or something. I really need my password to get to my Ancestry, and also my spectrum.

Please. 846 Taco Burrito, love you so long.

Ye having a hygiene fest, ma boy? @!$%#%&*^×+=÷/_<>[]?

100 symbols

Kjhd4t590ihgd,_&/46[*__6=×226****>*^**%÷Great

User's recommendation: Great Service

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Matthew M Rsx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Trying to see why your billing me

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HBO Max - Trying to see why your billing me

the person sucks and I can't get pass this point until you get 100 symbols who *** cares this *** is stupid

Preferred solution: Full refund

View full review
Resolved
Paula S Vvc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Want to cancel

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Updated by user Aug 25, 2026

Company fixed the issue and I have been provided with partial refund. I cancelled HBO.

Don’t get it! Have Disney now & love it.

Original review Aug 09, 2026

Want to cancel the account, please, ASAP. Doesn't work properly and I want to cancel. Want to cancel, please confirm.

Loss:
$10
Cons:
  • Get sound & no picture

Preferred solution: Full refund

User's recommendation: No

View full review
Anonymous
map-marker Shahid, Fars

$200 refund

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AI Highlights
  • - Flight canceled by the airline on Feb 9, 2026.
  • - Rebooking incurred $200 for extra luggage.
  • - No reimbursement or clear refund provided.
HBO Max - $200 refund
HBO Max - $200 refund - Image 2
HBO Max - $200 refund - Image 3
HBO Max - $200 refund - Image 4

My flight with Turkish Airlines Ref: URWT8K, Ticket # ***, on February 9, 2026, with three luggage allowance was partially cancelled by Turkish Airlines due to operational issues.

-I made two calls to Turkish Airlines and they informed me I have 30 days to choose another flight.

-Turkish Airlines cancelled my entire flight on Feb 9, 2026, after filing my complaint they claimed they couldnt find my phone conversations with their personnel.

-After sending them my phone-logs they claimed I cancelled the reservation via internet

-Turkish Airlines never provided evidence that I cancelled the flight or the reason why I would do such thing.-Christain, Turkish Airlines personnel at ***, admitted that flight was canceled by Turkish Airlines.I had to book another flight and had to pay $200 for extra luggage

Turkish Airlines never reimbursed me the $200 for extra luggage. I have filed several complaints for the refund on the extra luggage but they refused to accept the faults. I have attached all the documents to support my claim, *** have Turkish Airlines to refund me the $200, and accept the misrepresentations by their staff.

User's recommendation: Turkish Airline staff will misinform you and won’t return your money

View full review
Jessica L Kwp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issue with hbo trying to charge me 16.99

I'm trying to download an app on my iPhone and it keeps saying that HBO is trying to charge me $16.99 and I need it to be removed so I can download my apps because I already have HBO free through my Hulu.

Preferred solution: The 16.99 that they trying to charge me

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Resolved
Lateria Foo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
|

This person supports our platform.

Supporter
| map-marker Los Angeles, California

Resolved: I need to update my email address

Updated by user Aug 29, 2026

Company fixed the issue and I have been provided with product or service ordered. They had set me up for two accounts, one ad-free and one with ads.

I canceled the one with ads and retained the ad-free version. They argued with me at first but finally agreed to do this. Call them directly.

Their live chat is terrible. They keep repeating the same question over and over and can't understand my answers.

Original review Jul 21, 2026

The person I called was able to help me quickly. I did not have success with the online chat.

It asked me the same question over and over and didn't answer my question.

All I wanted was to change my email address. It shouldn't be that hard.

User's recommendation: Call. Don't use the on line chat.

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Samuel A Xto

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charges not authorized

I was charge from my Apple Cash without me authorizing it I need my money back I did not authorize this payment

Loss:
$32

Preferred solution: Full refund

View full review
Dwayne D Bmg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seymour, Indiana

I was charged for a year subscription that I did not authorize in july2026 here it is sept 26 and still no refund

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Refund my subscription fee of 1 year because you all made sure to cancel it as it was not approved, but I was not refunded.

Loss:
$148

Preferred solution: Full refund

View full review
DJ H Zcz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arden, North Carolina

Difficulty being accepted for HBO FREE SERVICE THROUGH SPECTRUM

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Updated by user Sep 01, 2026

Must wait for husband to come home to complete sign in. He is currently unavailable

Original review Sep 01, 2026

The account is listed with my husband's email. We were not able to complete the subscription because it would not accept my email address, even though my phone number was listed on the account.

Pros:
  • Streaming movies on demand
Cons:
  • Difficulty logging in screen continues in loop asking same questions over

Preferred solution: Deliver product or service ordered

User's recommendation: Allow the other person on the account to log in for technical support

View full review

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Christyn Wuv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund cancel my prescription

I don't know what happened but y'all keep disconnecting me every time I check the email it get disconnected so I don't know if it's your system or not but I'm tired of calling y'all back

User's recommendation: Trying to get a refund

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Ronn M Omg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker League City, Texas

¡¡¡¡¡DICTATOR!!!!

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Hbomax has too many problems with controlling how I use my subscription! They want to control where I stream and how!

Sometimes, I can't log into my account!!!

I will get 10,000 family, friends, coworkers, neighbors and social media network to cancel also. Hbomax will have regrets and a great loss in revenue!!!

Cons:
  • Too much control like a dictator

Preferred solution: Apology

User's recommendation: Stream with Netflix or Amazon with NO Control.

View full review
Kevin M Mok

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker East Hartford, Connecticut

Scam charges

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HBO Max - Scam charges

The call was choppy, and they hung up on me; nothing got accomplished. I literally had one debit card that got charged ten times from this company.

I closed that debit card, got a new debit card, and within a week, I got charged three more times from the same company, HBO Max. They have no information on my name whatsoever.

Loss:
$96

Preferred solution: Full refund

View full review

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