SamQuinta C

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Verified Reviewer
| map-marker Johns Island, South Carolina

Something went wrong

I am not able to watch any shows on my account. It says something went wrong and please try again. If the problem continues visit the help center
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Tyler M Ggv

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Verified Buyer
|

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Verified Reviewer
| map-marker Milwaukee, Wisconsin

Billing problems

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HBO Max - Billing problems
HBO Max - Billing problems - Image 2
HBO Max - Billing problems - Image 3
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HBO Max - Billing problems - Image 5
So I have been a long time customer of hbo max And have always had no problems with auto pay until Recently When I have Gotten payment Decline emails stating that a payment would not go through So I contacted customer service where I was given no help whatsoever on the issue. They just said that it had to be google or my bank. So I contacted my bank and my bank said It must be hbo max So I call back h b o max customer service And once again they could do nothing for me. I went shopping and my card worked fine. I paid other bills today and the card works fine. Hbo max would not accept a payment over the phone With my card. I believe It is their app that has the issues Because my card has worked everywhere else for everything else...rr
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Pros:
  • Some of the content is good
Cons:
  • Customer service is horrible and a lot of the shows are terrible

Preferred solution: Apology

User's recommendation: Their are many other streaming services better than max and cheaper with better selections...

Lacy P Ffh

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Verified Reviewer

Paused subscription

HBO Max - Paused subscription
Paid my bill yesterday, still says this Roku didn't know HBO seems to not know I have had this problem before but Im not sure what I did to fix it if anyone knows please reach out to me email paulllacy91@***.com
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Belinda J Ogh

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Verified Reviewer

Charge question

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Im not able to watch now due to full time job. Hopefully I will be able to resume at a later time. I have enjoyed having Max.
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Preferred solution: Full refund

Kathryn J Whb

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Verified Reviewer

Fiona and Cake won’t play

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every time I try to watch an episode of Fiona and cake on my account it will only play up until the second ad, and then the show will not play the ad or proceed playing no matter what I do or if I restart the app or the episode. Even using a different persons account through my account, it doesnt work
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Pros:
  • Good media
  • Great service
  • Fast loading

Preferred solution: Hopefully be able to fix the issue so i can watch fionna and cake. just really wanna watch the show

User's recommendation: Love HBO! just having some issues with this show

Rosa O Kss

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Cancellation

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I want to cancel and subscription is not giving me the option Incredible! What else do you want me to say thats it?
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Preferred solution: Cancel subscription

Darrel M Dvd

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Verified Reviewer
| map-marker Dania Beach, Florida

Techical Assistance

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Original review Sep 09, 2023
The Max customer service representative could NOT help me get the Max app installed and working on my Samsung Smart TV. Suggested I contact Samsung. A total waste of time. Lousy customer service. Showtime Anytime had no problem in helping me get their app and streaming service installed and working. Very disappointed in Max customer service. Premium priced but lousy customer service!
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Loss:
$16
Pros:
  • Good programming
Cons:
  • Terrible customer service

Preferred solution: Technical Assistance in installing the app and getting the streaming service.

Sheryl Y Hom
map-marker Roseville, Michigan

Not happy with customer service as you can’t talk to anyone

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Original review Oct 03, 2023
I have the app on my phone but no way to contact a human about my problem of not getting it on our tv as I had it in the past. And online cant help either Very frustrating
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Pros:
  • Shows on the channel
Cons:
  • Customer service

Preferred solution: HELP from a live human

Hertha Btq

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Verified Reviewer
| map-marker Dundalk, Maryland

I want to talk to a person

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Can not get max to come up on my tv want to talk to a person I paid for a years subscription and I want to watch it or i want my money back
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Anonymous
map-marker Winter Park, Florida

HBO doesn’t care

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Ive been a loyal Legacy customer since 2020 and always pay annually. The card that was on file last year got stolen and so my auto renewal as a legacy customer to receive the $199 ultimate subscription for $149 didnt renew. When I called to ask if the customer service agent could update my info and just reactivate my membership they stated they couldnt and would need to escalate the situation to a higher customer service department. Which made absolutely no sense to me. Seeing as I called AS SOON as I was aware the subscription didnt renew (the app asked me to renew) on 9/24. I have no problem paying my renewal and the same card had been on file since 2020. Its a shame that I get penalized for something I wasnt aware of and wasnt contacted about after being a loyal customer for so long. I feel like HBO just gave me the finger and an oh well, take it or leave it option. Which stinks.
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Sidney H Yrs

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Verified Reviewer
| map-marker Melbourne, Florida

Excellent service

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I called with an unusual problem. She was very patient as I explained the situation. She figured it out and resolved the issue for me.
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User's recommendation: Customer service was great

Tammy L Jhr

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Verified Reviewer
| map-marker Indianapolis, Indiana

Max not working

I called and had someone offer me a medical alert thing but did not solve anything with my Max subscription
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Resolved
Daryl B Kjh

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Verified Reviewer
| map-marker Edmonton, Alberta

Resolved: Spanish language

Subscription is in Spanishshould I cancel my subscription in Mexico and then reopen one here in Canada so it is in English
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Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Adrian S Qzf

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Verified Reviewer
| map-marker Atlanta, Georgia

It’s not working

Tried to renew but its not working. Send me my refund. The subscription is not working. Why do you need more information. I need no charge from you. Why am I sending you this much information.
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Jo P Chn

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Verified Reviewer

DOUBLE CHARGED ME NO REFUND

They double charged me when switched to max and wont refund me and I have called and emailed and disputed and they say they dont refund when they are charging me double every month
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Loss:
$50
Cons:
  • No refunds double charge you

Preferred solution: Full refund

Anonymous
map-marker Covington, Kentucky

You ask for it!

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I had to change my payment type! No other reason I have nothing else to say I have nothing else to say!!!
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