HBO Max
HBO Max Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HBO Max has 2.6 star rating based on 448 customer reviews. Consumers are mostly neutral.
49% of users would likely recommend HBO Max to a friend or colleague.
- Rating Distribution
Pros: Good movies, Good shows and movies, Content.
Cons: Zero support, Difficult to sign up, Charged and got no service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HBO Max has 2.6 star rating based on 448 customer reviews. Consumers are mostly neutral.
49% of users would likely recommend HBO Max to a friend or colleague.
- Rating Distribution
Pros: Good movies, Good shows and movies, Content.
Cons: Zero support, Difficult to sign up, Charged and got no service.Recent recommendations regarding this business are as follows: "Find another service.", "Don't hang up in the middle of the call. :)", "Highly would recommend", "Don't buy hbo", "Don’t do this app".
Most users ask HBO Max for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Billing Practices. Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top HBO Max Reviews
"Subscription cancellation"
I was not able to cancel my subscription online via website or app, simply there is no option to unsubscribe only to change your plan. However, after calling...
"HBO Max - Review in Media category from Hamburg, Hamburg"
Terrible service. Unable to help with the live sports such as the NBA games I used to be able to watch with HBO Max app but have been unable to watch with this...
Punta Santiago, Humacao
Paying monthly for HBO MAX thru Xfinit unable to access it.le
Paying for HBOMax monthly through Xfinity. Cannot access it.
Xfinity said it's not their problem & call HBO. It's easier to live on Mars than get HBOon the phone
User's recommendation: Find another service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perth, Western Australia
Couldn’t play cast content
I bought days ago and can not watch cast content was working last night call me pleaseon 043277****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI accidentally hung up on my call - the previous one was about the "auto-skip" skipping the last part of many episodes. For example the friends s. 4 ep. 9 and 10.
I have watched plenty of shows on HBO Max, and I often notice (I didn't write it down every time, so I have forgotten many of the shows/episodes where this happens) that the last part of a lot of episodes on a few shows get cut off by the auto-skip function. This means that the last dialog, which often concludes entire episodes, gets interrupted with the start of the next episode.
I spoke to customer service, naming the episodes and shows I could remember, and was told that this would be looked at and hopefully resolved. :)
Preferred solution: I don't personally want anything, but I would like it if this fault was fixed within the app. :)
User's recommendation: Don't hang up in the middle of the call. :)
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Hamburg, Hamburg
HBO Max - Review in Media category from Hamburg, Hamburg
Terrible service. Unable to help with the live sports such as the NBA games I used to be able to watch with HBO Max app but have been unable to watch with this subscription through Verizons perk. Garbage service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
Useless
Nothing happen useless. They passed me to foxtel and foxtel passed it again to them they are so rude
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nuremberg, Bavaria
Adds keep playing for etrnaty
Very good shows but what does it matter when thé adds keep on playing i waited for 10 minutes and they kept playing. Very bad for a big Company i am disappointed.
- Good shows
- Adds keep playing
Preferred solution: Price reduction
User's recommendation: Don't buy hbo
Seattle, Washington
Cancel subscription
When I first signed up the service it was decent. Over time service got progressively worse.
Overpriced is not worth service.
Everytime I would try and watch anything it would either continuously buffer, and get message error with this program or the screen would be green screen with the sound of what I was trying to watch.
When I went to cancel my subscription extremely frustrating talking to someone who DID NOT speak proper English, constantly having to repeat myself! Just as bad as having to press 1 for English.
User's recommendation: Don't purchase a subscription that is Overpriced and does not properly work!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Billing. Questions
You charged me twice the customer service is missing the personal touch. I really want to please talk to someone in charge
User's recommendation: Check your account
Manvel, Texas
Didn’t even complete the call
Didnt fix the issue and disconnected or maybe hung up. Very disappointing. Not expected to see this from the company
Butte, Montana
I subscribed to this streaming app to specifically watch The Cleaning Lady from FOX television. You have the first two seasons and I am unable to stream it. I googled it to see if it was on and it sa.
I cant get any fn help!!! I have called several times to NO AVAIL!!! Please help me find my viewing choices I NEED SOME CUSTOMER SERVICE AND SUPPORT TO FIND MY PROGRAM THAT I SPECIFICALLY AQUIRED THIS STREAMING APP FOR!!!
User's recommendation: Don’t do this app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
This is BS
I not able to use my account and I have never been able to use it.
I asked if I could pay for HBO and I couldn't due to the fact I couldn't use the website.b I still am unable to get HBO
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to get max on my TV
Assist with connecting tv to max after subscription payment was made. Unable to contact customer service without payment of a dollar fee
- Poor customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't login to watch MAX
I has a MAX account. Since I switched to Fios and signed up to the Netflix / MAX bundle, MAX is not active.
Verizon claims that it is active on their side.
MAX claimes otherwise. They both pointing fingers to each other and neither tech support can't figure out the problem.
Preferred solution: Get the service active
User's recommendation: If your current service works, don't switch.
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Willmar, Minnesota
To cancel subscription
She canceled my membership for me and helped me reset my password in order to still stream until a certain date
User's recommendation: Highly would recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jefferson City, Missouri
Resolved: Issues not resolved yet. We are working on it. Has to do with credit card being compromised in November and obtaining new credit card with new number. HBO unable to charge December bill to old card
Company fixed the issue and I have been provided with apology. After an hour on the phone.
W t back to GO and started out on my own. Resolve the issue In 15 minutes.
OK so far. Issues still not totally resolved.
All other streaming services are through Direct TV. Want to move HBO Max to same.
Choctaw, Oklahoma
Being double billed
For at least the past 7 months I have paid both Roku and Max for subscription without getting help or a refund for overpayment
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“I have subscribe Netflix amount cut but not subscribe. Please help me sir.“
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