HBO Max
HBO Max Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HBO Max has 2.6 star rating based on 566 customer reviews. Consumers are mostly neutral.
47% of users would likely recommend HBO Max to a friend or colleague.
- Rating Distribution
Pros: Good movies, Good shows and movies, Content.
Cons: Zero support, Difficult to sign up, Charged and got no service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HBO Max has 2.6 star rating based on 566 customer reviews. Consumers are mostly neutral.
47% of users would likely recommend HBO Max to a friend or colleague.
- Rating Distribution
Pros: Good movies, Good shows and movies, Content.
Cons: Zero support, Difficult to sign up, Charged and got no service.Recent recommendations regarding this business are as follows: "Depends how this is resolved", "Skip HBOMAX", "Don’t use HBO Max. Spend money on why elsewhere.", "Don’t spend money on these crooks.", "Don’t use MAX".
Most users ask HBO Max for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Billing Practices. Consumers are not pleased with Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top HBO Max Reviews
"Technical support"
Good service. He was polite. Patent, and helpful. He took the time to explain exactly what I needed to do. He mad sure I had the Right page or profile to...
"Kicked out of my account. Customer service couldn’t help me"
I was kicked out of my account customer service could not help me. I have paid through November and cant watch
Greenville, South Carolina
Kicked out of my account. Customer service couldn’t help me
I was kicked out of my account customer service could not help me. I have paid through November and cant watch
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Verified ReviewerWon’t allow me to login my account
Terrible
Nobody answered; it went to voicemail. This makes no sense: terrible customer service, waste of my time and money.
Preferred solution: Apology
Wanted to be seen...
Ella is the only reason I'm still here... Either compensate her or lose me...
I say what I mean and mean what I say... I've been loyal and will stay because of her... True, I'm just one of many and so is she, but lose either one and you lose the best of the best... It's not a *** contest, just facts...
I'm here because of her and only her...
Do her right and I'll never leave... 'Cause I'm loyal, but I'm here because of her.
- Nuttin
Preferred solution: Price reduction
Conshohocken, Pennsylvania
No sound
No sound on anything on movies any shows nothing else has sound what more do I need to or write for this
Preferred solution: Price reduction
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Verified ReviewerManage profile is stuck on my screen need to talk to a person
My profile keeps asking me to update, and when I do, it comes through on my email, going around in circles. I didn't need to do this at all.
User's recommendation: Not now has taken an Hope to get this simple problem fix
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
So I was talking to someone. She told me that she was just gonna go to the email and that I could just send her a screenshot.
She didn't even communicate that she was going to drop the call and hang up on me. She sends me an email. I already told her how I was talking to someone with email? And I didn't get anywhere, so now here I am dealing with somebody again, where they're going to the emails.
I can push this through with investigation. This has just been horrible again. I have somebody using my account using the extra account. I've canceled; still no help.
My card is out there being used.
I still haven't been helped. It's getting a little ridiculous.
Preferred solution: Full refund
User's recommendation: Maybe not to use h b o. Their customer service is really ridiculous. If you have a problem and someone is stealing something you have to prove it and even when you're trying to prove it they want you to go through hoops. The fact that they wouldn't even pause The Other account.That's in question why they're even concerned with this matter. The fact that they won't even reach out to that other email , that's in question that i'm talking about. They cannot pause someone's service.Because then if someone has a problem, they're gonna reach out.And then we can find out who's using the other account with my card. I will have charges for I don't know how long this has been going on.
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Verified ReviewerThere is a chance on my card I didn't make and want a refund back
There is a charge on my card I didn't make and want a refund. How long will it take to get my money back?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calhoun City, Mississippi
User using my account and I've ask to him to stop.
Nothing. They hung up on me.
The last thing they said was, 'I can change your new email,' which they didn't, etc. They didn't send me the directions to my new account; they said they'd update me. Sending directions to the new email account was also not sent, as they said they would. I have a person logging into my account that I have asked to log out in person.
He did not indeed.
I need help to get this unwanted Dean Hubbard off from my access to my HBO Max account. ASAP!
- Its my hbo account
Preferred solution: Refund and get this user Dean Hubbard off my HBO Account.
User's recommendation: Get Dean Hubbard off my account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cant sign in to hbomax on my tv
They were awesome!!! They resolved it !!!
Very patient and very courteous! It was actually Dish Networks problem...I couldn't get on their internet site! 2 days i was on the phone with them...they couldn't understand my problem and I even talked with a supervisor and they said to talk to u guys!!! your repersative got me to Dish Networks site!!!
I was sooo grateful!!!
she was outstanding! Thank you thank you!!!
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Verified Reviewer |
Phoenix, Arizona
Tech support..extreme buffering and pausing
Not much is happening to resolve this problem I've had for 2 weeks that I'm still paying for. You told me you were going to call me today at 9 am.
No call.
Also, this is the 3rd time in three days I've had to do the same survey. Annoying because it does not feel like anyone can fix this...any experienced techs!
Preferred solution: Fix the problem
User's recommendation: Jury is still out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHBO/MAX is a Disgusting Dishonest Piece of ***
I've already signed up & received my subscription, I sit back to wacth shows & get long buffering, then a page telling me to sign in. I'm sick & Tired of "Signing In" Especially to a service I was ALREADY SIGNED INTO.
I didnt have to resign in to my other subscriptions such as Howdy or Prime Video. Iwas able to still access HBO on my smartphone, without being asked to "Sign in" but the real kicker was, these *** Bastards want me to pay FIVE DOLLARS TO TALK TO A TECH!!!
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Verified Reviewer |
Lehigh Acres, Florida
Yet again increasing fees
You are charging more and not giving more. Your balance sheet is fat, and your CEO compensation is ridiculous.
When Americans are hurting, you decide it's a good time to charge them more for no other reason than to add to your P&L.
My response was to simply cancel the service! I hope others will follow.
- Entertaining content
- Greater concerned for stockholders over consumers
Preferred solution: Stop raising the fees to allow the C-Suite to keep their obscene salaries and not offering anything of value to the consumer for those increases. Your focus is on your stockholders and not the consumer. This consumer walked away!
User's recommendation: Use free services or read
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can not log in and want a refund for all the months I paid for but could lot log in!!!! Cell: 337-852-****
Not happy. Should not be this hard to access the account.
Should be able to log in based on the phone number. A code could be sent to it. But no.
Y'all make it way too hard. Call me at 337-852-****.
- Good shows
- Horrible to log in
Preferred solution: Full refund
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
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Verified ReviewerCanceling HBO/Max
Company was unable to help with cancellation. Representative recommended that I contact XFinity to cancel account although I explained that I dont have an account with XFinity several times.
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Verified ReviewerI want to speak to a live agent
I called and I pressed 1, and it didn't seem to like it, and it hung up on me. Can an HBO representative call me, please? 530-739-****
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Verified ReviewerNot working properly but
Jeremy was very helpful. He solved my problem.
Voice does not match the scene. I'm watching And Just Like That, and the voices are not in sync with the scene.
Preferred solution: I want it to play properly
User's recommendation: I don’t know
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