HBO Max Reviews

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New Reviewer

Agent Hungup on mE

1.0
Agent hungup on me, when I asked why I wasnt able to access my service. I have spoken with Xfinity to HBO Max removed from my account. It's sad that one ignorant agent caused you all to loose my business and the business of those I am eager to communicate this unpleasant experience too. The last Rep I spoke to stated she didnt even see notes left by the rude Male Agent. He should be FIRED by the way he treated me.

User's recommendation: No!!!!!

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ID
#3261579 Review #3261579 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Apology
New Reviewer

Your Agent Disconnected Call on Me and wasnt helpful AT ALL

1.0
I reached Agent who sounded irritated with my questions. He placed me on hold and disconnected call. I will NEVER use your SERVICES AGAIN

User's recommendation: No!!!!

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ID
#3261541 Review #3261541 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

And Just Like That

Please cancel "And Just Like That"! The storyline and content is trash! Acting is below par. Not entertainining!
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ID
#3255922 Review #3255922 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

I just bought the app and it is coming coming up the screen buffers then screen jump back to the Home Screen

I just bought the hbo max app and it doesnt open up it just buffers and jumps back to the Home Screen
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ID
#3244632 Review #3244632 is a subjective opinion of poster.
Location
Hamburg, New Jersey
Cons
  • Does not work
Loss
$10
Preferred solution
Full refund

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Verified Reviewer New Reviewer

I want to cancel my USA subscription because I am living in Malta for a year and cannot access it

2.6
Update by user Jan 08, 2022

Contacting the company from outside of their service area, even if you are an America customer is extremely frustrating and time consuming. I don't even know if my request to cancel my subscription because I cannot get their service in the country I am living in has been honored.

Original review posted by user Jan 08, 2022
I have left the USA for a year's sabbatical in Malta. I just arrived on January 7,2022 (yesterday), and found out that there is no HBO Max service in Malta.Therefore, I would like to cancel my current subscription. I subscribe again when I return home in 2023. Being in Malta now, I am completely unable to retrieve my account information online, even when HBO provides me a verification code. No matter what I do, i get the same automated message saying there is no service in my location. I have been a subscriber ad paying $14.99/mo since my free trial ended in October 2020. Thank you for your help.
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ID
#3242181 Review #3242181 is a subjective opinion of poster.
Pros
  • Content
  • Good programming
  • Good movies
Cons
  • Charged and got no service
  • Paying monthly for an occasional good new movie
Preferred solution
Cancel my subscription

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Verified Reviewer New Reviewer

Denied access

1.3
I can't get this app to work on anything, I've tried with my iPhone, Xfinity Flex, PlayStation and laptop. Been paying $15/month for absolutely nothing. Terrible customer service, I can't seem to find a real person to talk to. Feels exactly like a scam, because it is a scam. Don't waste your time or money trying to get this garbage to work, don't subscribe. I'm clearly not the only person with these issues, just read the other reviews. HBO should be held accountable for this.

User's recommendation: Don't subscribe.

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ID
#3242144 Review #3242144 is a subjective opinion of poster.
Pros
  • Content
  • Good selections
Cons
  • Worst streaming service of all time
  • Terrible customer service
  • Terrible user interface
Loss
$150
Preferred solution
Deliver product or service ordered

Change payment method

Changed payment method. Billed on both my new and old card. Info given on 12/31. Still waiting for my credit card to be credited.
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ID
#3233303 Review #3233303 is a subjective opinion of poster.
Location
Englewood, Florida
New Reviewer

I had a pig two packages and I only want one and I won’t show at all

I want to change my package without you asking me this many questions I would like to change my package

User's recommendation: I only want one package.

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ID
#3221725 Review #3221725 is a subjective opinion of poster.
Location
Plant City, Florida
Loss
$28
Preferred solution
I pay for two and I only want one and now it’s not working

I can't see the app

I still have problems with hbo max and I have 3 weeks with the same problem they have not solved anything really I would like to have it fixed
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ID
#3218115 Review #3218115 is a subjective opinion of poster.
Location
Chicago, Illinois

Subscription

I was not upset with HBO Max, but with Apple. They charged me twice in one month for HBO Max. The HBO Max representative who I spoke to was very helpful and nice.
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ID
#3211317 Review #3211317 is a subjective opinion of poster.
Location
Pittsburg, California

Wont come on

1.0
Roku and you need to get this issue solved you want to verify my email yet you send me something on my email very smart don't you think please fix your problem thanks pissed off potential customer
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ID
#3209626 Review #3209626 is a subjective opinion of poster.
Location
Cleveland, Ohio

Still getting charged after cancellation

Back on November 5 I had canceled my subscription to HBO plus I have been charged twice since Ive canceled it to my PayPal account I do have confirmation on that if you need that to confirm thank you thefoxx65@***.com

User's recommendation: I have sent in the information that you have asked for I have not heard anything back from nobody about the situation.

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ID
#3207860 Review #3207860 is a subjective opinion of poster.
Location
West Bend, Wisconsin
New Reviewer

Never mind I can't get a hold of anyone

1.0
Not a thing the Representative Nick seemed lost. It was useless on trying to subscribe he basically signed me out and said try again.

User's recommendation: Don’t join HBO until they can do their job correctly.

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ID
#3203125 Review #3203125 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • All of the bottom pretty much
Loss
$5000
Preferred solution
My 1hr I just lost time is priceless to me.
New Reviewer

Haven’t been able to get a hold of any one

1.0
Cant get a hold of anyone to subscribe and try to think of something to say with 100 letters like very disappointed in this service or does anyone work at HBO?

User's recommendation: Don’t get hopes up on anyone helping and try thinking of writing something with 100 letters.

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ID
#3203025 Review #3203025 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Cancelled my HBO max/

Cancel my subscription I just really don't like it right now I need to cancel it I might get it back in the future
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ID
#3200300 Review #3200300 is a subjective opinion of poster.
Location
Killen, Alabama

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