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I paid for the top tier subscription with 4k and ad free, and I have ads.

HBO Max - I paid for the top tier subscription with 4k and ad free, and I have ads.
I ended up speaking to 4 people. The 1st lady was wonderful, super helpful, transferred me to a special supervisor who was a nasty *** and hung up on me when he didnt believe me when I said I had ads. That was a 30 minute conversation and the supervisor hung up on me. I called again, the man who answered was very concerned and helpful. Transferred me to a supervisor specialist, Who was also very nice he told me id have to prove I was getting ads by sending HIS BOSS an email. So they still dont believe me. I pay $20+/mo for my premium subscription. HBO. Honestly *** Organization.

User's recommendation: Get netflix.

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ID
#4643222 Review #4643222 is a subjective opinion of poster.
Cons
  • 50percent of cust service supervisors are going to hangup on you
Preferred solution
Full refund
New Reviewer

Unwanted narration of programs

1.0
HBO Max - Unwanted narration of programs
HBO Max - Unwanted narration of programs
HBO Max - Unwanted narration of programs
HBO Max - Unwanted narration of programs
HBO Max - Unwanted narration of programs
HBO Max - Unwanted narration of programs
Cant get rid of unwanted naration. Sony rep could not help me and suggested that I call HBO DIRECTLY

User's recommendation: Don’t sign up with HBO MAX.

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#4373655 Review #4373655 is a subjective opinion of poster.
Cons
  • Programming and no programs of interest to me
Loss
$160
Preferred solution
Full refund

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Over charged bill

1.0
HBO Max - Over charged bill
HBO Max - Over charged bill
HBO Max - Over charged bill
HBO Max - Over charged bill
HBO Max - Over charged bill
I was subscribed to hbo max I never approve of for $30 for three payments that I never authorized never got my money back

User's recommendation: Be truthful an don’t lie saying I will get a refund.

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ID
#4541425 Review #4541425 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund

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Verified Reviewer New Reviewer

False advertisement

1.0
¡Hola, Serena! Hemos recibido tu mensaje y nos comunicaremos contigo lo antes posible. Aquí están los detalles de tu consulta: Número: 1090**** Fecha de envío: 5/28/2023 Motivo:Rename it to Max Quédate pendiente a tu email para recibir la respuesta de nuestro equipo de Atención al Cliente. Mientras tanto, puedes visitar nuestro Centro de Ayuda en help.hbomax.com para conocer contenido de soporte que pueden ayudarte. ¡Gracias por tu contacto! Soporte al Cliente HBO Max Nota.: Este es un mensaje automático, por favor no responda. Hbomax change their name to max you can use your hobmax account but when I tried to enter max with my hbomax they didn't recognize my email and password I am totally upset with the change I can't access to my hbomax account User's recommendation: Proof of account is in Spain? Seem like it's spam what does it matter you still have an account
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#4629171 Review #4629171 is a subjective opinion of poster.
Location
Salvador, Bahia
Pros
  • I never had any problem with hbomax
Cons
  • Max is a fraud everyti
Preferred solution
I would like to get into max with Hbomax account like they said

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Want my money back.

3.9