HBO Max Reviews

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Code is constinaty illegible and changes on use

Purchased HBO-Max, made username and (1) my e-mail address as well as (2) password (copied and wrote on my Rolodex) but can not get HBO app to accept info. It claims (1) no such address, (2) never recognizes 'code' and does not allow a way to get around problems. It will not even send 'forgot password' info. Phone calls get a response of no persons to help and hangs up. Clicking any star on ratings not the first causes all stars to be marked in yellow

User's recommendation: Avoid using HBO Max - appears to be a fraud and has no 'contact' person(s) to aid against these issues.

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ID
#2904317 Review #2904317 is a subjective opinion of poster.
Location
Tacoma, Washington
Preferred solution
Let company propose a and help with solution as well as an apology. You should allow more than one 'solution'. On lost money below - I have (so far) lost the value of the first day of use and watching Bill Mahr.

I have questions about how it works.

It was not a complaint, it was just the only place I could find a phone number. I added HBO Max last night and after hours could not get one thing to play, even the free trail shows. It was very frustrating. Finally just went to sleep. It was not the person I called at this number, it was the number I was told to call on my tv screen to sign up. Please get it working. It is through Dish. I had HBO for years and then when everything change
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ID
#2898627 Review #2898627 is a subjective opinion of poster.
Location
Ocala, Florida

Only gets a purple screen on the tv. Nothing else

The woman helping me walked me through uninstalling and then reinstalling your app on my tv. She was very patient w me and my HBO max app now works again. Thanks
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ID
#2834826 Review #2834826 is a subjective opinion of poster.
Location
Rahway, New Jersey
New Reviewer

Buffing for long times. Unable to sign out

Still has issues with buffering. Better but not where it needs to be. Speed comes and goes. Had everything checked out by service company. Internet speed fine. All other channels fine. Just hbomax.

User's recommendation: Test your connection right away.

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ID
#2821487 Review #2821487 is a subjective opinion of poster.
Location
Kissimmee, Florida
Preferred solution
Deliver product or service ordered

Customer service

The agent helped me with login problem in an efficient time and was patient and kind she understood the problem and was familiar with how to fix it.
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ID
#2795887 Review #2795887 is a subjective opinion of poster.
Location
Newark, New Jersey
New Reviewer

HBOMAX tells me I don’t live in the USA. I do. I live in Arizona. After calling both, my ISP and HBOMAX. I still have no service.

HBO Max - HBOMAX tells me I don’t live in the USA. I do. I live in Arizona. After calling both, my ISP and HBOMAX. I still have no service.
I called my ISP Southwest Communications and they told me to call HBOMAX. I did, but like every other time I've talked to them, I never get any results. I talked to a Tech at HBOMAX, and he seemed to know what's going on. He told me that my IP address is telling him that I'm not in the USA. Then, like always, we get disconnected. This happens to me any time I have to talk with them. I get handed to another person who is very hard for me to understand because I'm not dealing with someone in the United States. My ISO techs were here a few days ago and replaced my router and modem.I will call them again.again.

User's recommendation: I dread calling HBOMAX again. I have through 5 different people at times and still no satisfaction. All I. An say is try to keep with the same person, but good luck with that!

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ID
#2773090 Review #2773090 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Cancel service

I would like that 14.99 put back in my account NOW. I cancelled my account at the end of July by app. And but call to customer service. And was still charged again on the 4th of August. So I called again. Will you please refund my payment. For 14.99 I am on disiblilty and need that money....... NOW Thanks Chris McSwain
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ID
#2749374 Review #2749374 is a subjective opinion of poster.
Location
Lithonia, Georgia

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