HBO Max
Reviews and Complaints

Company just charged my credit card for something I didnt order. Need to speak with someone and cancel this

I had trouble logging in but the rep was very patient and waited until I was in! I got in and so far I have been very happy! Thank you!

The representative that I got to talk to wad great, and had a great attitude, and help me to the greatest quality, thanks

Rep was A plus on resolution to my issue. I had spent most of the day trying to access HBO on my device with no success.

Explained above. An e- mail should be sent to consumers when subscription is about to expire.

Your company name changes frequently and I disputed the charge on my account thus creating undue aggravation & time consumption. Automatic renewal may save your company time but consumers should be made aware of when charges are about to place on their accounts.

Cant login. Keep getting spun around to the same screen and keep entering the same info, then back to the login screen again. Logging into the app and desktop works fine but not TV.

This is absolutely crazy I bought the service for $16.99. they keep telling me I don't have an account I don't have service Even though my bank account shows 16.99 was taken and l have been watching Max for the past 3 or 4 days so I have an account no doubt and I have one email address so it isn't like oh I put it on another email address I only have one email address I'm not getting any help at all and it's very frustrating

Every time I viewed a series at the beginning the add layer then kicked me off. Played most movies but not a series.

I CAN'T SEE MOVIES ON MAX MY NAME IS ANGELINA Q CASTILLO AND I AM TRYING TO SEE MOVIES BUT IT TROUGHS ME OUT

The Max representative was very professional and calmly guided me through the steps that I needed to do in order for me to sign in to Max.

Why I had to call in the first place is because I ordered the subscription through roku and after that I was lost.

I called for the Black Friday bundle of MAX, Disney and HULU. I could complete the offer because my MAX subscription didnt end till 12/6.

I was told to call back after the 6th and they would honor the Black Friday offer.

When I called back they told me the black Friday offer was expired. I repeated my interaction with the last customer service rep, still they wouldnt honor the black Friday offer.

I signed up for the Disney+ bundle which includes Hulu and Max and was able to sign into Disney and Hulu but not Max. I reset the password 3 times, no luck.

Turns out since I had previously had a Max account, it was using my old email even though when they sent the link to activate I used the new email. The agent instructed me to uninstall the app and reinstall, sent a reset link and it worked.

Sorry but I was on the phone 3 days and still it's not fixed still not working still not working still not working still not working still not working still not working still not working

My laptop needs to be updated. I will have to buy a new equipment in order to enjoy Max. I was not expecting that but I guess I have to improve.

I was charged a fee that I did not authorized. This is a great inconvience on my income. People on a fixed income need to plan for such charges.