HBO Max Reviews

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New Reviewer

Not working

You all took my payment off my card and now my shows are not showing. I need my money back on my card or turn my service back on
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ID
#2920634 Review #2920634 is a subjective opinion of poster.
Location
Bossier City, Louisiana
Loss
$15
Preferred solution
My service back on

Yearly plan

I got an email that stated you can save 40 bucks on the yearly ad free subscription. I was charged 149 minus the difference between my current plan. It should have been 110 with the discount. The offer ends on the 26th today and I signed up so I didnt miss out. Please let me know what I need to do to have this corrected. Thank you James McGill
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ID
#2910659 Review #2910659 is a subjective opinion of poster.
Location
San Francisco, California
New Reviewer

Can't access shows

When I click on a show it asks me to choose a plan or restore purchase. Get it together hbomax, Im already a paid subscriber
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ID
#2910234 Review #2910234 is a subjective opinion of poster.
Pros
  • Good entertainment and value
Preferred solution
Deliver product or service ordered
New Reviewer

HBO Max is the most expensive steaming app and it's the most *** of them all

HBO Max is the most expensive streaming service and yet it's littered with issues. The next episode button prompt disappears, after about 30 minutes of streaming any show or movie, it buffers and it gets more and more frequent the longer you watch something. Eventually I'm forced to turn my T.V off and back on to watch a show only to have to do it 30 minutes later. I have a new 70 inch liquid crystal display Samsung tv and I have the fastest internet speed Comcast offers. No other streaming apps have issues except for HBO.

User's recommendation: Don't pay for this app until they fix it.

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ID
#2910145 Review #2910145 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need to change payment info

Can't update card info. Keeps kicking me back to home screen. Tried to enter in all my card info. It says processing payment. Then nothing.
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ID
#2909777 Review #2909777 is a subjective opinion of poster.
Pros
  • Good selections
  • Good shows and movies
  • Good movies
Cons
  • Difficult to sign up
Preferred solution
Deliver product or service ordered

Hbomax app will not load

The app will not work on my Samsung S6 tablet. The system is up to date and the app is updated. It will open, but will not go beyond the logo page with the three dot animation. I have uninstalled and reinstalled. It took forever to reinstall. Still nothing. My account is current. Please address this issue. I do not want to cancel my subscription.
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ID
#2909752 Review #2909752 is a subjective opinion of poster.
Location
Metairie, Louisiana
Preferred solution
Let the company propose a solution

Customer service rep

He was very knowledgeable and polite. He explained what I needed to do to rectify my issue with HBO max.
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ID
#2907452 Review #2907452 is a subjective opinion of poster.
Location
Woodland Hills, California
New Reviewer

Can't sign in

I just subscribed to hbo max and cant log in so I dont know who to conact to fix the issue or check to see if I was billed for HBO max not working is there anyone to speak with
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ID
#2907266 Review #2907266 is a subjective opinion of poster.
Pros
  • Content
Cons
  • Does not work
Loss
$7
Preferred solution
Refund or service
New Reviewer

Code is constinaty illegible and changes on use

Purchased HBO-Max, made username and (1) my e-mail address as well as (2) password (copied and wrote on my Rolodex) but can not get HBO app to accept info. It claims (1) no such address, (2) never recognizes 'code' and does not allow a way to get around problems. It will not even send 'forgot password' info. Phone calls get a response of no persons to help and hangs up. Clicking any star on ratings not the first causes all stars to be marked in yellow

User's recommendation: Avoid using HBO Max - appears to be a fraud and has no 'contact' person(s) to aid against these issues.

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ID
#2904317 Review #2904317 is a subjective opinion of poster.
Location
Tacoma, Washington
Preferred solution
Let company propose a and help with solution as well as an apology. You should allow more than one 'solution'. On lost money below - I have (so far) lost the value of the first day of use and watching Bill Mahr.
New Reviewer

No one answered. We just got silence

We called with a billing question. The phone rang a half dozen times then the call went silent and stayed that way until we were asked to do the survey. Never talked to anyone. Nothing resolved.

User's recommendation: None as nothing was resolved.

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ID
#2904115 Review #2904115 is a subjective opinion of poster.
Pros
  • Good entertainment and value
  • Good shows and movies
Cons
  • Charged and got no service
  • Zero support
Loss
$15
Preferred solution
Explanation of amount billed and full refund
New Reviewer

I need my money on my debit card

They took my Cash off the cash app card but didn't know that til today and confused about your free trail but it's end up taking my money and I'm not looking at it on tv can I receive mines back thank you
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ID
#2903127 Review #2903127 is a subjective opinion of poster.
Pros
  • Content
Cons
  • No access to support personnel
Loss
$30
Preferred solution
Full refund

I have questions about how it works.

It was not a complaint, it was just the only place I could find a phone number. I added HBO Max last night and after hours could not get one thing to play, even the free trail shows. It was very frustrating. Finally just went to sleep. It was not the person I called at this number, it was the number I was told to call on my tv screen to sign up. Please get it working. It is through Dish. I had HBO for years and then when everything change
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ID
#2898627 Review #2898627 is a subjective opinion of poster.
Location
Ocala, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancellation

I just don't want it it's not wat I wanted. To hard to understand it and can't figure it out at all. Could not find the movies that I wanted
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ID
#2898480 Review #2898480 is a subjective opinion of poster.
Pros
  • Good selections
  • Content
Cons
  • Charged and got no service
  • No access to support personnel
  • Zero support
Preferred solution
Full refund

Cancel I know subscription

Elmwood boulevard you can make it easier to cancel the HBO Max subscription to me you should just have a number you can call and make it easy peasy does that happen to jump through hoops that's my only. comp.
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ID
#2897161 Review #2897161 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin

Blocked on HBOMAX Website

I wanted to change my credit card preference. I'm blocked (error) from my subscription page. Since it seems impossible to contact HBO, and I can't stop payment, I cancelled my credit card.
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ID
#2895326 Review #2895326 is a subjective opinion of poster.
Location
Los Angeles, California