Evania Est

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Verified Reviewer
| map-marker Grantsville, West Virginia

My problem was too complicated to solve thru chat. period when I finally got through on the phone number provided by pisseconsumer I was able to get help and get my

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I could not open a new account with max because I was tied to xfinity which I had canceled.. they kept trying to assign me to my xfinity account which was no good because it was cancelled! I was in Dante's 9 circles of ***
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User's recommendation: Great service

Sabien Feu
map-marker Prairieville, Louisiana

I cannot get out of the app

HBO is not giving me a way to get out of the app and changed to a different streaming service. I have tried everything on my device and nothing works. I very much want to watch Netflix. I am thinking of dropping my HBO account if this doesnt get resolved. I need help with this issue immediately I am being driven completely crazy
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User's recommendation: I would not subscribe to HBO Max if I were you

Rockey C

See if I have plan

I need to talk to someone. I have dish . I need more access . Dish does not stream. I get six HBO channels . I cannot stream other content
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User's recommendation: Need to talk

Alyn Yth
map-marker Louisville, Kentucky

Cant sign in

Couldn't sign in- apparently credit card didn't go thru. Customer service excellent walking me through the fix.
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Tambra N

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Verified Reviewer
| map-marker Salt Lake City, Utah

This is a horrible service

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No matter what you do, you get kicked off!! You can try and try, you get kicked out even when you reset your password over and over! Barely ever put new movies on! Its a horrible service!! The set up is the worst. Im beyond tired of getting kicked out!!!
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User's recommendation: You even get kicked out with email!! The whole program is horrible

Anonymous
map-marker Lebanon, Ohio

I’m being charged and they didn’t find the subscription

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Max - I’m being charged and they didn’t find the subscription
Max - I’m being charged and they didn’t find the subscription - Image 2
I was charged for this month and last one too but I dont have this HBO max thing. And no one could help me. I was given another number to call and the number has been disconnected
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George G Byk
map-marker Conowingo, Maryland

Unable to get on app

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Unable to get on app. Called for help. Started talking to someone and got disconnected. Had to call back and a nice gentleman was able to get me reconnected.
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User's recommendation: Make it easier to call and speak to someone.

Brett J Dav

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Verified Reviewer

Because of your guys charging me more. I have tried to cancel it three times. I can't log into it.

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Their customer service for Refunded my charges. The guy that I was talking to he did every it was a hard phone call, but I think that was probably my phone but I told him thank you so much.
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Preferred solution: Full refund

Kenneth R Vge
map-marker Boulder, Colorado

Cannot connect through Xfinity and HBO Max Customer Service is Terrified at the idea of Speaking to a customer and after a dozen attempts over an hour, can still not fix the problem

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I am a Max Subscriber, but HBO Max is so bad at communicating with Xfinity that even after confirming my Max Subscription eleven times Xfinity won't allow me a connection to view MAX over Xfinity and repeatedly asks me to try again, and offers only a clueless Artificial Stupidity Agent and fails to connect me to a human, either by chat or telephone.
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Loss:
$1
Pros:
  • Better than average programming
Cons:
  • Cost
  • Bad communications and failure to connect through xfinity

Preferred solution: ability to view MAX on Xfinity

User's recommendation: Good Luck, Xfinity is absolutely terrified by the idea of speaking to customers

Jodie J Lan

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Verified Reviewer

Keeps trying to take Money out of my account when I have canceled my subscription

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I dont want to be subscribed to this program any longer the wont take no for a answer and keep trying to get money off of a card I dont even use
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Cons:
  • Bad tv

Preferred solution: Left alone

User's recommendation: Don’t

Ananth Jgn

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Verified Reviewer
| map-marker Portland, Oregon

It not logging in my account. It made a new account for me

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I moved and it made me logged back into the account and I entered the incorrect email. Now it's synced to my old one but I can't access the old one. The customer rep who assisted me was very helpful and was able to create a ticket for it to unsync
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Anonymous
map-marker Chicago, Illinois

Subsribe

On my phone I received an offer of $2 forHBO can I get hbo on my tv for that price??? Thanks thx and thxdont know
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